CR Software’s Next Generation Interactive Voice Response System

CR Software LLC, the leading financial software solutions provider to collections entities, announces today the next generation Titanium ORE Interactive Voice Response (IVR) system, a pure software solution that needs no additional hardware and leverages emerging Voice-over IP (VOIP) technology.

With the implementation of Titanium ORE IVR, organizations can reduce operational costs by offloading a number of transactions from the agent to the IVR; thus reducing the call volume and the number of agents required to handle that call volume. The self-service IVR approach will also allow consumers to address their own needs at times that are convenient to them – with availability being as high as 24/7. Titanium ORE IVR provides the flexibility and robust functionality for organizations to custom design their own dial plans, to allow consumers to initiate transactions, such as inquiring on an account status or making real-time credit card payments that are authorized immediately.  The Titanium ORE IVR solution includes the text-to-speech application and the web services that can be invoked within the dial plan to authenticate the consumer, retrieve his or her information, and initiate payment transactions.

Installed on a server, the solution can scale easily by adding additional servers; clustering these servers can then also address failover situations. Furthermore, since the IVR is just another application on the data network, it can be housed and managed from one centralized location while servicing remote networked locations.

“By implementing IVR, every transaction can translate into cost savings for the organization by shifting the work from more costly resources, the agents, to a more cost effective one, the IVR, says Edz Sturans, President of CR Software. “Specifically, the new Titanium ORE IVR offers the next generation of telecommunication solutions, moving functionality into software and thus offering more flexibility at a lower cost and even greater savings than previous IVR solutions, which are specialized hardware centric packages that are more restrictive and expensive.”

About CR Software, LLC
Since 1984, CR Software has been setting the standard for collections industry software systems.  CR Software deploys, executes, and supports hundreds of installations every year.  CR Software LLC corporate headquarters can be reached at (800) 222-1722, by e-mail, kristine.sturans@crsoftwareinc.com or via the World Wide Web at http://www.crsoftwarellc.com.