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Aspect Customer Wins 2009 Workforce Management Professional of the Year Award
May 6, 2009
Chelmsford –The PerformanceEdge Group of Aspect , a unified communications (UC) solutions provider, today announced its customer, Drexel Fitzwater of Vangent, Inc., a leading global provider of information management and strategic business process outsourcing services, has been named the 2009 Workforce Management Professional of the Year from the Society of Workforce Planning Professionals (SWPP).
Fitzwater was chosen by the SWPP Board of Advisors from a group of five finalists that were selected from nominations received on the SWPP website. The award, announced at the 2009 SWPP Annual Conference in Nashville was presented to Fitzwater for his outstanding leadership in the workforce management industry.
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Fitzwater helped Vangent use the workforce management capabilities of PerformanceEdge® to enable Vangent agents to manage their own schedules for improved job satisfaction and productivity. Fitzwater’s understanding of workforce optimization and technology helped Vangent greatly reduce agent absenteeism. He also managed the installation of Aspect’s real time adherence (RTA) module, and supervised a training program to help customer service representatives follow their schedules more effectively. As a result, schedule adherence across the Vangent contact centers improved from 45 percent to 85 percent in less than one quarter.
“Aspect is extremely proud to be affiliated with Drexel and the rest of the Vangent organization and to have played a role in their success,” said Bob Kelly, vice president, PerformanceEdge Group at Aspect. “The combination of Drexel’s many years of experience with workforce optimization, and the extensive capabilities that Aspect provides, shows the positive impact these types of applications can have on an organization. We are excited to have our customers acknowledged for their performance, particularly when they are recognized by such a respected institution like the SWPP.”
Four of the five finalists for the 2009 SWPP Workforce Management Professional of the Year are Aspect customers. The other finalists for the award included Richard Brooks of Bright House Networks, Ferenc Castatlos of Nationwide Insurance, Donna Edwards of Sears Holding Corporation, and Matt Langford of Experian Consumer Direct.
PerformanceEdge is an IT-ready Microsoft .NET Web services platform product that synchronizes workforce optimization capabilities to help organizations execute on their unified communications strategies.
About SWPP
The Society of Workforce Planning Professionals (SWPP) is an organization devoted to facilitating education and networking opportunities among workforce planners across all industries. Membership in SWPP is available to all workforce planning professionals and other interested parties from consulting and vendor organizations. Both individual memberships and corporate membership options are available, with full benefits and costs outlined on the organization’s website at www.swpp.org.
About Aspect
Aspect provides software and consulting services that turn the potential of unified communications into real business results across the enterprise and in the contact center. Applying 35 years of insight and experience, Aspect helps more than two-thirds of the FORTUNE Global 100, as well as small and medium enterprises, power their business processes with communications. For more information, visit www.aspect.com.
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