A Kaulkin Ginsberg Publication
TransUnion
11/23/2009

Interview: Wil Davis, President of Ontario Systems

November 11, 2005
 

Wil Davis, Chairman, President and Co-founder of Ontario Systems, talks to insideARM.com about his career, his company and the current environment of collection software.

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Q. Why is it so important for a collection agency or creditor recovery department to have the proper software?

A. A baseball coach wouldn’t dream of giving the team golf clubs for batting. It simply wouldn’t work and the team would lose. It’s important for leadership to provide the team with the tools they need to do the job right. This includes software to make each person more efficient and productive. The right tools give people every opportunity to reach their full potential and succeed. This can create a positive atmosphere and a cycle of success, where success breeds success. Of course, creating a culture of excellence takes a great deal more than appropriate software but I will suggest that it is difficult to create an excellent culture if you don’t give the team the proper tools.

Q. What are some specific challenges your company faces today in providing agencies and creditors with a software solution?

A. The market response to the new Artiva family of products has been exceptionally strong, creating significant growth for Ontario Systems. We are working to meet the challenge of increased volumes and growth.

Q. What changes do you see for the ARM industry as a whole in the next 10 years?

A. We expect privacy and security regulations will continue to increase and play a significant role in our industry. We each have a responsibility to protect the information our clients entrust to us and ensure it is not used improperly.

Business in general, including the ARM industry, will continue to work towards productivity gains which can best be achieved through technology and its proper application. We expect that our clients will continue to look to our products to increase their productivity and profitability in an increasing competitive marketplace.

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