Interview: R. Fred Houston, CEO of Columbia Ultimate
Fred Houston, President of Columbia Ultimate, Inc., and a nearly 30 year veteran in the industry, talks to insideARM.com about his career, the industry and the ever-changing face of technology in collections.
A. As a leading provider of solutions and services for a wide range of collection markets; we need to continuously understand and keep pace with rapid changes of technology, the complexity of compliance issues and ever changing laws. Identity theft is also making it harder to obtain data. Our goal is to continuously find ways to help our clients better serve their clients.
Q. What changes do you see for the ARM industry as a whole in the next 10 years?A. In the next 10 years compliance and litigation will become a greater burden for collection agencies. We will see a tighter integration between the various technological tools - imaging, dialer and software. The ARM industry will also need to be more innovative and yet comply with laws to make more contacts in order to continue to be successful. There will be a greater emphasis and concern for the care of employees. It is very exciting to take advantage of technology and help our clients apply it to their business to improve results and ultimately make their jobs easier.
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