Interview: Leigh Marcus, VP of Professional Claims Bureau, Inc

insideARM.com recently sat down with Leigh Marcus, Vice President at family-owned medical collection agency Professional Claims Bureau, Inc.  Marcus gave us his insights into where the healthcare ARM sector is and where it's heading.

Q. How did you get into this industry?

A. After attending Indiana University, Bloomington, and graduating from the Kelley School of Business with a degree in finance, my natural inclination was to pursue a job in the industry that I had followed since I was a young kid: Wall Street.  Ironically enough, my first day of employment at a Wall Street trading firm was the day the NASDAQ hit its all time high.  It turned out to be somewhat of a blessing in disguise.

Professional Claims Bureau, Inc. (PCB) is a family business that was started by my grandparents in 1964.  Shortly afterwards, my father joined the business and the evolution of a family business had begun.  Initially they operated in all industries and slowly grew the company into a local powerhouse, striving to succeed while always focusing on the need to maintain an excellent reputation within the industry.  With an opportunity at a local hospital, PCB changed gears and became a specialized medical collections agency.

Growing up with my grandparents and parents working at the company, I always knew that this is where my future career path was headed.  The job on Wall Street was just something I had to experience before I settled down in the world of collections and a family business.  And honestly, September 11 hastened my departure from Wall Street.

Q. Describe your agency.

A. We focus exclusively on the healthcare industry, servicing many of the major hospitals and large physician groups in the New York area.  Our service offerings range from early-out outsourcing functions, in which we act as an extension of the client’s billing office, to aged self-pay collections at the secondary placement level.  Our goal is to help our clients in any and all functions of the post service/pre-payment period of the revenue cycle.