We’re all familiar with the constant challenge: being able to maximize payments while staying compliant and up to date with new rules and regulations.
A solution? Speech analytics, which can help ease this challenge by analyzing every agent contact – either during or after the call – to eliminate compliance risk, improve agent performance, and increase recovery rates.
The following case study highlights how one ARM firm was able to leverage speech analytics to proactively reduce complaints and prepare for Consumer Financial Protection Bureau (CFPB) audits.
Compliance Directly Effects Your Bottom Line:
In a time when lawsuits, complaints, and CFPB audits are increasing, learn the steps needed to improve processes and prove your compliance.
Implementing speech analytics will allow you to see data from 100% of your calls, not just a sample.
This insight can be used to track escalation language, identify training opportunities, and ultimately reduce the number of regulatory complaints.
In addition, speech analytics can become an integral part of your continual improvement process, allowing you to accurately measure and develop new strategies.
Download CallMiner’s “Reduce CFPB Compliance Risk and Improve Collections with Speech Analytics” now.
Chief Content Officer, insideARM.com