Kaulkin Ginsberg Q1 2012 M&A Report: Outsourced Business Services Sector Review
Outsourced Business Services Sector Review: Outperforming the M&A Market
“Ready, Set, Deal!” was the rallying cry of buyers and sellers in the OBS markets as the volume of completed transactions in Q1 2012 reached their highest level in the past year with 21 deals completed representing almost $700 million in deal value. By comparison, only 8 transactions representing less than $100 million in deal value were completed in Q1 2011.
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Get the whole story. Download the Report and get:
- A Revenue Cycle Management Industry Overview
- A Look at the Customer Relationship Management Industry
- An ARM Industry Overview
- A Look at How the Healthcare ARM and RCM Industries are Converging
- A High-Level Look at the Political Climate
- Predictions for the Remainder of 2012
4 Key Trends Shaping the OBS Sector in 2012
The OBS sector outperformed the rest of the M&A market in Q1 2012, which on a global basis experienced a 24% decline in deal activity from Q1 of 2011. The OBS sector was aided by several economic and market trends in Q1, including
- Aging population requiring more services, particularly in the healthcare services industry
- Companies continue to seek ways to better manage their costs, looking to outsource all non-core services
- Changes in business volumes causing a consolidation in certain markets, investments in others
- Strong desire among larger OBS companies to augment their organic growth with acquisitions
And more…
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Eye on the Horizon: Top 10 List of Q1 2012 Compliance Issues for the ARM Industry
10. Compliance with consent requirements to contact consumers using an autodialer or prerecorded message on their wireless numbers and related processes to record revocations of consent.
9. Compliance with state trust account procedures.
8. Proper registration of debt collectors’ alias names.
7. Implementation of data security policies and procedures that align with the size and reach of the collection agency’s collection footprint.
6. Documentation of the permissible purpose to pull consumer credit reports for voluntary credit transactions.
Want to see the Top 5 reasons? You’ll need to read the report!
Download the Kaulkin Ginsberg Q1 2012 M&A Report now.
Michael Klozotsky
Chief Content Officer, insideARM.com
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