Debt Settlement Survey: How Creditors and Collectors Increase Collections

To download any of's free whitepapers or view on-demand webinars, log in or register for an account below.

Free report breaks down’s debt settlement survey.

Historically, the debt settlement industry has enjoyed a less than stellar reputation in the eyes of most ARM professionals. Many companies were perceived as preying on consumers by charging large upfront fees and delivering little or no results for the consumer. wanted to further discover not only which companies or segments of our industry most utilize the debt settlement industry, but how ARM firms are utilizing this new channel to increase liquidations.

Download the free report, sponsored by Persolvo Data Systems, and learn:

  • Complete survey data breakdown
  • Over 25 charts and graphs of the data
  • How the ARM industry is working with debt settlement companies
  • Download the full report now.

The Survey and Its Results designed its Debt Settlement Survey to gain insight into the perception and utilization of the debt settlement industry by creditors, buyers, collectors, and legal recovery firms. Recent legislation may have changed the perception of the industry, and we wanted to better understand the extent to which creditors and collectors now utilize this channel to manage collections and recoveries.

The survey, conducted over a two week period in October of 2011, generated a good deal of response. We partnered with Persolvo Data Systems. Over the two week period the survey was available on, 649 respondents completed the survey.

Respondents Who Currently Work with Debt Settlement Companies

The largest group of respondents identified their primary business classification as Collection Agency. Collection Agencies made up over half of all respondents, or 53%. Collection agencies also made up over half of all companies who currently work with debt settlement agencies to settle accounts.

Conversely, Credit Card Issuers made up the smallest group of respondents to the survey overall, and to those answering YES to working with debt settlement companies. Overall 6% of respondents identified themselves as a Credit Card Issuer, and only 5% of Credit Card Issuers answered YES to working with debt settlement companies to settle debts.

Download the paper and get the full analysis of this data.

Michael Klozotsky

Michael Klozotsky
Managing Editor,

To download any of's free whitepapers or view on-demand webinars, log in or register for an account below.

  • Email
  • Print
  • Printing Articles

    1. Click here to print!
    2. ...or print directly from your browser by choosing File > Print... from the menu or by pressing [Ctrl + P]. Our printer-friendly stylesheet will make sure extraneous website stuff isn't printed.
    3. You're done!

    Close this message.

  • Comments
  • RSS