Regulatory and economic changes continue to have a profound effect on the way that credit grantors, collection agencies, debt buyers, collection law firms and vendors are running their own businesses. In many instances, compliance trumps performance across major market segments as the new age of regulatory oversight sets in while the economy continues to recover […]
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It’s more difficult to measure how well a healthcare business office is functioning now that the Patient Protection and Affordable Care Act (PPACA) has come to bear.
Speech analytics provides the unique ability to automatically ‘score’ every agent contact based on predefined categories and acoustic measures, streamlining the performance management of agents and allowing for a reduction in QA headcount.
Unsure what impact the new Telephone Consumer Protection Act’s (TCPA) regulations will have on your operations and risk mitigation efforts? In this just-released whitepaper from Neustar, cut through the clutter and get straight-forward answers for how to navigate the bumpy regulatory landscape while driving business and operational value. Download the whitepaper now to learn: […]
Join industry veterans Mike Ginsberg of Kaulkin Ginsberg and Rozanne Andersen of Ontario Systems as they put their unique points of view into practice examining the future of the ARM industry. The accounts receivable management (ARM) industry has undergone some major changes, which have uprooted the industry as a whole. In our recent webinar with […]
Even when it’s working right, the U.S. credit reporting system affects all of us. Consumers, who pay their bills promptly, receive higher credit scores; debt collectors who accurately report consumer accounts experience increased recoveries; and lenders who rely on the credit reporting system make better lending decisions.
But the U.S. credit reporting system is in a state of disarray and this spells “n-i-g-ht-m-a-r-e” for data furnishers.
The TCPA presents a unique challenge to organizations that rely on autodialers to call or send text messages. Organizations such as collection agencies — who were never meant to be under the purview of the Telephone Consumer Protection Act, but are squarely in its cross-hairs due to the technologies collectors use. Organizations must now go beyond identifying wireless phone numbers to further verify the current subscriber before auto dialing. However, this is increasingly difficult because phone data is constantly changing and wireless phone data is particularly difficult to verify.
Is your agency thinking about utilizing a debt settlement solution as part of its business model? There are some important data points to keep in mind when thinking about beginning any kind of relationship with a debt settlement company. In this whitepaper from DS3, you’ll get a better picture of the debt settlement landscape. Regardless of what you or your organization thinks about debt settlement, incorporating strategies that address this population of accounts will affect your recovery rate and costs.
The high liquidity of probated estates, paired with potential brand exposure in the deceased collections space, has motivated many organizations to evaluate and implement specific strategies for identifying and servicing probate accounts. Download “Tracking Probate Activity: Portfolio Segmentation Tools for Strategic Recovery” now for strategic insight into this market segment!
Recent changes in outbound dialing legislation and consumer protection regulations, specifically changes to the Telephone Consumer Protection Act (TCPA), have the outbound dialing sector scrambling.