Integration
| Author | Posts |
|---|---|
| Author | Posts |
| December 11, 2008 at 5:18 pm #46500 | |
 KC |
I’ve spent a lot of time over the past month talking with a lot of people about integration as it relates to the collection system and channel managment. My question is: Is real-time integration between your channel strategies (like website, dialer, IVR, letter, . . .) that important? If I have a bad dialer with a good integration solution is that a win? What about the other way, if I don’t have a good integration solution, but my dialer is very robust am I in a better situation? |
| January 9, 2009 at 7:38 am #46501 | |
 Faust1 |
Your question is rather vague. Are you asking about integration in general, or are you asking about dialers specifically? Yes, integration is important, the more processes I can have automate through my system (CBR’s, Skip Products, Posting, Letters, Dialers etc.) the more time I can dedicate to other money making endeavors. In reagrds to dialers specifically, many dialers have proprietary back ends, that will not be compatible with other softwares (without some serious money spent, if possible). Furthermore, in this day and age, if you haven’t figured out that VOIP technology offers the same type of interface for a fraction of the price you are missing the boat. |
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