Creditor Results
Select a market segment to see how it responded to our survey:
Creditors
How would you rate the performance of your internal recovery efforts, and what do you expect for the future, on a scale of 1 to 5? (1 = very weak performance — 5 = very strong performance)
Fourth Quarter Performance
(3.23 average)
Current Performance
(3.72 average)
Expectation of performance in Six Months
(3.88 average)
Expectation of performance in 12 Months
(3.96 average)
Do you outsource any part of your recoveries or collections?
If “yes” to the above, how is your service providers’ recovery performance faring, and how will it fare in the future, on a scale from 1 to 5? (1 = Very weak — 5 = Very strong)
Fourth Quarter Performance
(2.61 average)
Current Performance
(2.91 average)
Expectation of performance in Six Months
(3.50 average)
Expectation of performance in 12 Months
(3.55 average)