Debt collection outreach is more complex than ever as 2021 has seen major regulatory developments including the Facebook vs. Duguid and Hunstein v. Preferred Collections decisions. Compounding that challenge is the continued rise in call blocking efforts and technology. Join this discussion with industry legal and technology experts as they highlight how these trends will inevitably impact your approach to driving cure rates.
Don’t miss out on these key insights that will be imperative to long-term contact center success.