Free Webinar Highlights Speech Analytics Solutions for Collections

Genesys will host a free webinar on Thursday, September 4 at 2 p.m. Eastern titled “Delivering Proven Speech Analytics For Collections.” Michael Miller, Vice President, Customer Strategy – Analytics at Genesys, and Chris Bohlin, Director – Proactive Customer Communications at Genesys, will discuss how to use speech analytics to drive better, more predictable agent workflows and increase collections.

The agents at your contact center are your most important, and most expensive, resource. That’s why using speech analytics as a compliance tool can drive agent productivity and collections performance.

For example, agents who forget to state the mini-Miranda or say that the calls they handle are being recorded increase your organizations exposure to compliance litigation. But on the other hand, ensuring that agents are always asking for a payment in full or that they are offering the highest settlement amount to debtors before lower ones will help drive collections and improve your contact center profitability.

Join Genesys on September 4th to learn how speech analytics for collections helps combat these issues. You’ll learn how solid speech analytics helps your collection agency in six main areas:

• Optimization: Improve campaign management, monitoring, and agent utilization
• Compliance: Develop templates to identify compliance weak spots
• Analytics: Insightful reporting to enable decisions that optimize campaign strategies
• Holistic: Integrate speech analytics into your multi-channel collection strategies
• Low Risk:  Evaluate our solution through an easy to set up proof-of-concept
• Completely integrated solutions:  Only vendor in marketplace with completely integrated offer