Retail Customer Service Tips: A Primer for Debt Collection Agencies

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insideARM.com October 3, 2012 1 Response http://www.insidearm.com/daily/debt-collection-news/debt-collection/retail-customer-service-tips-a-primer-for-debt-collection-agencies-2/

CR Software is partnering with insideARM.com on both a webinar and the accompanying whitepaper.

The philosophy behind collecting debt has evolved. Collectors’ role in the relationship between consumers and their debt is now more of a sales dynamic: Customer service tools serve collectors better in the long run when interacting with consumers than the more strong-armed tactics of the past.

CR Software has spent a lot of time thinking about this philosophy: how best to merge retail customer service practices with the mission of collection agencies. This quick primer gives readers food for thought when considering whom to partner with when deciding on technology solutions that can help integrate customer service with collections.

Download the whitepaper.

Register for the webinar.

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