Optimum Outcomes, a leading provider of account resolution services to hospitals and hospital-based physician groups throughout the United States, announced Tuesday the acquisition of Patient Financial Services and Absolute Collection Service (collectively, “ACS”), businesses focused on healthcare ARM and revenue cycle management services.
“The acquisition of ACS represents another critical milestone in our vision of becoming the recognized leader in optimizing financial outcomes and enhancing the total patient experience,” stated Mike Jacoutot, Chief Executive Officer of Optimum Outcomes. “With a trusted brand, best-in-class solutions and experienced management team, ACS is a highly strategic fit for Optimum Outcomes.”
Headquartered in Raleigh, North Carolina, ACS has approximately 275 employees and a strong base of clients across the U.S., with a concentration in the Southeast. ACS provides several services to its hospital clients, primarily extended business office (EBO) self-pay billing and account resolution, aged receivables (greater-than or equal to 120 days) account resolution and data warehousing services for hospitals that are undertaking, or have recently completed, systems conversions.
Mary Ann McLaughlin, Chief Operating Officer of Optimum Outcomes, noted, “ACS is a strong cultural fit for us. Leveraging the best practices of both companies, we can provide our clients with an impressive array of services that will further increase cash collections, reduce A/R days outstanding, reduce insurance denials and deliver higher patient satisfaction.”
“We had always viewed Optimum Outcomes as a formidable competitor, having competed directly against them in the marketplace. We are thrilled to join forces with Optimum Outcomes so that we can create even more value for our clients,” said Robb Cass, President of ACS and manager of the company’s EBO self-pay division.
Michael Lamm, Director at Kaulkin Ginsberg, advised ACS in the deal. “We are excited to bring together ACS with Waud Capital’s portfolio company, Optimum Outcomes,” said Lamm. “The two businesses culturally mesh well and are now positioned to be one of the largest healthcare focused account resolution platforms in the U.S.”
Optimum Outcomes will now serve more than 300 clients across the United States, with over 500 dedicated employees in three contact centers nationally.
“Since our initial investment two years ago, Optimum Outcomes has quickly become one of the largest companies in the healthcare account resolution industry,” said David Neighbours, Chairman of Optimum Outcomes and Partner at Waud Capital Partners. “We are excited about the company’s growth prospects and look forward to continuing to work with Mike and his team to build Optimum Outcomes into the premier provider of healthcare revenue cycle services.”