iQor, a global provider of customer-centric business process outsourcing (BPO) services, has announced that Norm Merritt will become the President and Chief Executive Officer of the company, effective immediately.
Merritt, who was previously iQor’s President and Acting CEO, has been with the company since 2003 and has helped oversee its turnaround and driven significant improvements in performance through the development of its proprietary technology platform, TeQ21.
[Editor's Note: Read an interview insideARM.com conducted with Merritt in January about his new role at iQor and the company's future in ARM.]
“Norm Merritt is a terrific choice to lead iQor to its next phase of growth and development,” said Gary Crittenden, Chief Executive Officer of Huntsman Gay Global Capital, the lead investor in iQor. “In his nine years at iQor, Norm has not only proven that he is a superb operational executive, he is an outstanding leader who has the strategic vision and client focus to ensure iQor’s success.”
“It is a great honor to be asked to lead iQor at this stage of its growth,” said Merritt. “There are tremendous opportunities for us to build upon our technology platform, rich data intelligence, and predictive analytics to position iQor as a full service BPO provider dedicated to delivering exceptional customer experiences for our clients.”
Before joining iQor, Merritt held several senior positions with prominent companies, such as President of the Consumer Direct Division of the largest privately held mortgage bank in the U.S., President and Founder of an internet games of skill company, and Vice President for the Walt Disney Company.
iQor is a global provider of customer-centric business process outsourcing services with 14,000 employees dedicated to promoting and protecting our clients’ brands by delivering extraordinary customer experiences. iQor specializes in providing flexible, innovative customer support solutions, including valued-added customer care, call center analytics and services, technology-enabled back office processing, and customer intervention services in the consumer and commercial markets.