Full Results for ED Debt Collection Contract - Q4 2012

The U.S. Department of Education’s (ED) Federal Student Aid division earlier in January announced to its private debt collection contractors the results of its quarterly performance competition for the 2009 contract. The results covered the quarterly periods of fiscal 2012, ended September 30, 2012.

It was the first time in more than a year that debt collection results were made available.

insideARM.com wrote about the release last week. But today, we are publishing the full scores and rankings from the most recently reported period, fiscal Q4 2012 (ended Sept. 30, 2012).

The rankings and scores are very important to contractors as they determine the bonuses each company receives for a quarter and for the fiscal year.

Performance results are determined by a weighted average of contractors’ performance in total dollars collected; total accounts serviced, and total administrative resolutions. ED awards 70 points to the top performer in the dollars collected category. Twenty points are awarded to the top performer in the total accounts serviced category, while the top performer in administrative resolutions receives 10 points. The other agencies are scored against the top performers in each category.

Performance Scores for fiscal Fourth Quarter of 2012