APAC Customer Services, Inc., and NCO Group, Inc., leaders in global outsourced services and solutions, announced today that the combined company will be hiring over 700 employees in its Greensboro, N.C., location, effective immediately. The plan is a result of client business expansions and new wins and will include multiple employment opportunities in the community.
The immediate openings for new employees in Greensboro include all aspects of the customer support lifecycle, with most positions for inbound customer service and technical support specialists. Associates will be assisting customers representing some of the most recognized, leading brands in the world. All positions will receive customized training related to technical skills, company background, and product information. In some cases, training will include first-hand product demonstrations with new personal electronics, communication devices, and personal software applications.
The open positions include both senior-level and entry-level positions, including over 40 management positions in areas such as training, quality assurance, and operations management. Upon completion of the full-time two-week training program, schedule flexibility will include full and part time shifts ranging in hours from 6 a.m. to 12 p.m., seven days a week. Comprehensive health (including dental and vision), a 401K program, and other benefits are offered. Training classes will begin in October 2012.
APAC and NCO Group are both leading global business process outsourcing companies operating under the holding company, Expert Global Solutions (EGS). The recent combination of the companies helped drive new opportunities that contributed to the Greensboro plan. The combined company has been working hand in hand with its clients, the community of Greensboro, and leaders across all constituencies to drive this opportunity.
Commenting on the new client wins and expansion in Greensboro, Stephen Kidder, General Manager, APAC Customer Services, stated, “The capabilities and success of our Greensboro team have created a compelling platform for new client expansion. We are extremely excited about this opportunity and are confident the capabilities of the workforce will continue to drive positive results for our clients. This is a combined win for our clients, our employees, and the community of Greensboro.”
If you are interested in exploring a job in Greensboro, you can apply for a career with APAC Customer Services via the Careers section of www.apacjob.com/greensboro. In addition, there will be an open house at the APAC location every THURSDAY FROM 10AM TO 3PM. The address is: 4336 FEDERAL DRIVE GREENSBORO, NC. 27410
APAC Customer Services, Inc. is a global leader of Customer Care BPO services and solutions including sales, customer care, technical support, and back-office services. APAC Customer Services’ clients include some of the most recognized brands in the world across all major market verticals. APAC operates via a world-class technology and operational delivery platform that spans North America, Latin America, Europe, Africa and Asia. APAC provides end-to-end, multi-channel customer lifecycle support across the world. APAC Customer Services, Inc. is an equal opportunity employer.
NCO is a leading global provider of business process outsourcing services, including accounts receivable management, revenue cycle management, and order to cash BPO services. NCO provides services across multiple vertical markets through a combination of voice, chat, email, voice automation, back-office, social media, and self-help portals. NCO provides services through over 120 offices throughout North America, Latin America, Asia, Europe, and Australia. NCO is an equal opportunity employer. For more information, visit NCO’s website at www.ncogroup.com.
Expert Global Solutions is the holding company for APAC and NCO. EGS leads and manages both APAC and NCO brands in the market, addressing the needs of its customers as a fully scaled and global partner serving all aspects of the CRM and ARM customer lifecycle, which offers clients the unique complement of scale and a customized service delivery platform. EGS is an equal opportunity employer.