Does it make practical business sense for a collection agency to join the Better Business Bureau as a member? How important is a BBB rating to the creditors that agencies work with and the consumers agencies collect from? Are there any compliance risks resolving complaints through the BBB?
As part of its Complaints Issue, generously sponsored by Persolvo Data Systems, insideARM asked several professionals in the collection industry about their experiences partnering — or not partnering — with their local BBB.
We gathered their responses into a free, downloadable whitepaper which you can pick up here: http://www.insidearm.com/freemiums/better-for-whom-collection-professionals-talk-better-business-bureau/.
Rodney Davis, Better Business Bureau
Jack Gordon, WebRecon LLC, The Bureau of Litigant Data
David Newman, Ad Astra Recovery Services, Inc.
Elye Sackmary, Municipal Services Bureau
Mark Schiffman, ACA International
Jennifer Skornik, Cedar Financial
Anita Tolani, Weinberg, Jacobs & Tolani, LLP
Download the whitepaper now: Better For Whom? Debt Collection Professionals Talk about the Better Business Bureau