Earlier this week, following the historic merger of NCO Group, Inc. and APAC Customer Services, Inc., Ron Rittenmeyer, CEO of Expert Global Solutions–the holding company parent that will oversee the two entities–granted an exclusive interview with insideARM.com about the deal itself, the future course of the newly formed organization, and perspectives on changes in the debt collection industry–both internal and from without.
In reviewing the notes from my conversation with Mr. Rittenmeyer, a couple of things he mentioned resonated with me as having broader implications for both non-ARM companies and small (or at least smaller) businesses in general.
Despite the picture often painted by the media, the majority of collection industry companies are small-to-midsized businesses, not corporate giants. This is true of American companies on the whole as well. I found compelling, then, that Mr. Rittenmeyer, the head of a $2 billion company, could speak so directly to the interests of a wide swath of U.S. business owners.
So I published In the Wake of a $2B Merger, 1 Small Business Tip From a BPO Behemoth on Forbes.com. I invite you to check it out, and share it with your colleagues and peers–especially if your company, like mine, hasn’t quite yet achieved a multi-billion dollar balance sheet.
Michael Klozotsky is the Chief Content Officer at insideARM.com. Like spring, his beard is in full bloom.