Do your top 20% of collectors bring in 80% of your dollars? Is it reasonable that collectors should deliver 50% of what your top performers deliver? Learn what happens in most collection organizations and how to improve performance and results in yours.
What if you had the coaching tools to engage that magic middle of performers, reduce attrition, as well as increase abilities and span of control for front line managers?
Coaching for Optimal Collections Performance teaches the foundation for the Performance Management System that provides the knowledge and tools necessary to coach and develop the collectors on your team to maximize their performance. Join us in Baltimore October 17-18 for a an extensive training session for frontline collection managers.
In addition to the formal training, each participant will complete the training with a one-on-one coaching shadow session with the instructor, Ken Evancic, Vice President of Resource Management Services, Inc.
What will each person learn from this training?
Utilize the Performance Management Systems with techniques for Setting Expectations, Measuring and Monitoring, Coaching and Development, then Reward and Recognition.
Identify which collectors to invest time and energy in – identifying the engaged and disengaged to focus on profitability.
Leverage tools to challenge the magic middle.
Maximize collector’s time and maximize yours, increasing the workable span of control to ultimately maximize results and profits.
Change their team’s culture to Collector Ownership.
Ensure the right behavior and watch the results!
Ken Evancic is a collections veteran with over 20 years experience. He has managed all phases of collection, including all levels of delinquency, automated dialers units, early-out agency management, recovery, and skip tracing. In addition to collections operations management, he has led initiatives in the areas of performance management, collections strategy development, collector and manager training, collector desktop design, collections reporting systems, and risk and compliance.
Visit www.resourcemanagement.com/training_coaching.html for more details and to register.
Hilton Baltimore BWI Airport
1739 West Nursery Road
Linthicum Heights, Maryland 21090
The attendee room rate is $159.
Weblink for reservations: http://www.hilton.com/en/hi/groups/personalized/B/BWIAPHF-RESOUR-20121016/index.jhtml?WT.mc_id=POG
1) Call Hotel at 1-443-577-2411
2) Please ask to reserve a room under the “Resource Management Services”