LiveVox, a leading provider of Enterprise Cloud contact center solutions, today announced that Chief Marketing Officer John McNamara has been selected as Chairman at the 2012 Financial Services Credit & Collections Conference (FSCC) in Scottsdale, AZ.
This October, critical decision makers from all facets of financial services will meet in Scottsdale for the industry’s largest fall gathering. From credit card, mortgage, home equity, auto, overdraft/DDA, personal loan, commercial, small business, student loan, and alternative lending – leaders from every sector will have the opportunity to network and learn from experts regarding timely industry trends such as compliance and economic pressure.
“This year’s event could not come at a more pertinent time. Less than two weeks before the most momentous presidential election of a generation and in the midst of an uncertain economy, FSCC will provide the opportunity to learn, share and make the connections needed to help understand these fundamental market shifts and plan for 2013,” says McNamara. “I am honored for the opportunity to be amongst industry veterans and experts from all aspects of our industry in what I believe will be an insightful and productive conference.”
What: 2012 Financial Services Credit & Collections Conference (FSCC)
When: October 24th – 26th, 2012
Where: Scottsdale, AZ
With a heavy focus on the regulatory/market environment, operations and technology trends, this year’s conference includes key speakers from the CFPB (Consumer Financial Protection Bureau), OCC (Office of the Comptroller of the Currency) and Thunderbird School of Global Management. Attendees can also choose from a diverse collection of educational tracks covering topics that include improving agent productivity, risk management, and technology use.
For more information on participating at the 2012 Financial Services Credit & Collections Conference (FSCC), visit www.collectionscreditrisk.com/conferences/fscc/
John McNamara leads marketing and communications strategy at LiveVox including brand development, platform and application awareness, sales/marketing alignment, lead generation, client nurturing, alliances with technology providers, and VARs and channel partners. John brings 28 years of contact center executive and operations expertise with intense focus on technology applications and call center optimization. John is a co-founder of Fidelis Recovery Solutions, Inc., a receivables management firm. Prior to LiveVox and Fidelis, John was COO for Asset Management Outsourcing; SVP of Operations at Nationwide Credit/ACB; and VP of Operations at United Recovery Systems. John is a frequent speaker, consultant and author addressing key trends in contact center operations, technology and consumer credit. In 2009, he was the winner of the ACA Kurt Swersky Award for Leadership. In 2011 John was named an ACA International Scholar and Fellow. John is currently Chairman of the ACA Affiliate Committee. John is a summa cum laude graduate of Kennesaw State University with a Bachelor of Business Administration degree in Finance.
LiveVox is a leading provider of fully integrated Cloud contact center solutions including ACD/PBX, Dialer, IVR, Call Recording, and business analytics. Through LiveVox’s PCI-Certified (Verizon) platform, LiveVox enables capabilities like on-demand global virtual agent queues with sub-second warm transfers, comprehensive compliance suite, enterprise-wide skills-based routing and incremental migration paths. LiveVox is headquartered in San Francisco.
FSCC is produced by SourceMedia, Inc. the premiere show catered specifically to credit grantors/issuers, debt brokers/buyers/resellers, loan servicers, collection law firms, solutions providers, and scoring companies.