Healthcare Debt Purchaser Voices Support for ACA Guidance on Medical Debt

Senex Services Corp., a pioneer in the purchase of healthcare self-pay receivables, today announced that it has pledged to adhere to the Statement of Principles on Healthcare Collections and Debt Purchasing recently adopted by the board of directors of ACA International, the Association of Credit and Collection Professionals (ACA), of which it is a member. 

“In addition to formally adopting the ACA’s Statement of Principles as a company, 100% of our Account Specialists have signed a pledge to conduct their collection activities in a manner consistent with these guidelines” said Robert Lowe, Senior VP of Collection Operations.  “This was an easy step for Senex.  We have always adhered to the highest standards, and we are able to adopt the ACA guidelines without any changes to our existing practices.  Our already-extensive training program will now include reviewing and committing to abide by these practices.”

In addition to supporting the ACA Statement, Senex has operated within the collection guidelines of the American Hospital Association, as well as the individual collection policies of its many hospital clients, which are frequently more stringent.  
Kyle Lanham, President of Senex, served as a member of the ACA task force that developed the guidelines in response to the growing market of healthcare debt purchasing.  “We are seeing a significant increase in the number of hospitals interested in selling bad debt,” stated Lanham, “but the primary concern for providers is a perceived loss of control and how their patients will be treated.  Healthcare providers want to be assured that their patients will be treated in a manner consistent with their own mission and values.”

Senex’s long-standing Statement of Collection Practices is available from our website at:  http://www.senexservicescorp.com/index.php?id=29