DialConnection, LLC, an international leader in providing contact center solutions, announced today that DialIntelligence Enterprise is now available as a traditional premised based solution, hosted application, or as a hybrid.
“Moving to a SIP based cloud solution is just another step in the evolution of DialIntelligence. We can now offer our clients the solution that best fits their business model,” said Michael Vesper, President of DialConnection. “Premised vs. Hosted – you see this questions all of time. It seemed to me that instead of just asking the question and arguing about it, why not come up with a solution that addresses both business needs. After all isn’t that what we are suppose to do as a technology company? We’ve come up with solution that is very unique and provides an expanded feature set missing in many of the hosted dialer offerings.”
“It may have taken us a little longer that we liked to get DialIntelligence released as a hosted solution but the wait was definitely worth it,” says David Sargent Executive Vice President. “As always, we had to consider our current customer base and how to allow them to take advantage of our new offerings. What Michael and his team came up with was the ability to deliver a hybrid. Anyone who has our premised based solution can now simply create a campaign and utilize the cloud or virtual dialer whenever additional line or agents are required. For any new customers they now have a choice – premise or hosted, without sacrificing functionality.”
DialConnection is an international leading provider of contact solutions offering both a premise and cloud based solution for the collections, financial services, government, healthcare, investment banking, telemarketing and utilities industry since 2000. DialIntelligence is our complete Contact Center Solution which includes an integrated IVR/ACD with text to speech, Inbound/Outbound Predictive, Power or Broadcast dialing, Call Blending, Call Recording, IntelligentCall a new feature which prioritizes inbound calls based on client supplied data such as consumer scoring models and routes calls based on agent skill sets.