Castel Annnounces Additions to the Award Winning Castel Connects Suite

BUFFALO, NY – Castel, Inc., a leading supplier of contact management solutions announces the release of their newly enhanced digital voice recording system, Castel Tracker. In today’s business at the speed of the marketplace, call recording technology has become integral to improving call quality, regulatory compliance, liability management and performance management.

Tracker’s digital voice recording integrates seamlessly into a wide range of network configurations and telephony environments, and is fully scalable to any number of recording channels. Tracker is fully integrated with Castel’s high performance dialing solution, but can also be seamlessly integrated to any major telephone system using Castel’s proprietary Connection and Media Protocol Services (CaMPS) framework.

Tracker’s newly enhanced features include rule-based data management functions for data export, archive and purge. Tracker easily handles large volumes of data, using network addressable storage devices, to support today’s demanding assurance, regulatory compliance, liability management and performance management.

About Castel
Castel, Inc. develops and markets highly scalable predictive dialer solutions which provide significant improvements in agent productivity over competing systems. CastelConnectsTM platform provides 100% accurate answer detecting 100% of the time and is used by leading financial institutions, collection agencies and telemarketing organizations. For more information please visit www.castel.com or Call Castel at (716) 932-3040 or Toll Free at (800) 657-8215.