Noble Systems Corporation, a global leader in unified contact center technology solutions, today announced that it has acquired assets from ALI Solutions, Inc (formerly Austin Logistics), an award-winning provider of contact center decisioning and analytics applications and technology partner to 5 of the top 10 largest global banks. The transaction includes all intellectual property and assets including Vincio, CallTech and OnQ, ALI’s award-winning flagship suite of contact center solutions.
“This acquisition brings 20 years of contact center analytics innovation to our team and adds tremendous depth to our accounts recovery and financial services offerings,” said James K. Noble, President and CEO of Noble Systems. “ALI is a recognized and respected brand around the world. We welcome their clients, partners and personnel to Noble Systems.”
Founded in 1992 as Austin Logistics, ALI achieved global success by leveraging data and analytics to help companies better understand their customers. At the time of the transaction, the company was active at more than 60 client sites in six countries and processing more than 500 million records per month.
Moving forward, Noble Systems will offer Vincio, a highly flexible real-time analytic decision platform, CallTech, a call optimization and best time to call engine, and OnQ, a dynamic decisioning tool. The products will be managed by a blended team of ALI veterans and Noble Systems specialists who will work together to lead technology enhancement and support.
“Noble Systems offers the global reach, financial stability and innovative leadership necessary to take ALI’s technology to the next level,” said Tom Miller, former CEO of ALI. “We look forward to joining a winning team and providing a seamless transition for our valuable staff and clientele.”
Noble Systems will maintain the existing ALI offices in Austin, Texas and Shanghai, China. The transaction will also transfer multiple contact center technology patents into Noble Systems’ portfolio. ALI CEO Tom Miller, a former financial services executive who has served in a variety of roles at Austin Logistics/ALI for more than 15 years, will join Noble Systems as Vice President of Analytics Solutions and will lead ALI client onboarding and transition efforts.
Noble Systems Corporation is a global provider of unified contact center technology solutions, delivering systems since 1989. Every day, millions of contacts are made by agents at 4,000+ installations worldwide using the Noble platforms for inbound/outbound/blended communications. The scalable, integrated Noble solutions include ACD and predictive dialing; unified contact processing for voice, email, and web; and integrated IVR, digital recording, messaging, quality control/monitoring systems, scripting, and real-time reporting and management tools. Noble Systems (Atlanta, GA) pioneered an open, scalable, fully-distributed platform. For more information on this item or the company, contact Lee Allum at 1.888.866.2538 x538 or visit www.noblesystems.com.