New Whitepaper Examines Mobile Strategies in a Post-FCC/TCPA World

DialConnection, a leading provider of contact center software solutions and services for the collections, financial services, government, healthcare, investment banking, telemarketing and utilities industries, has a new whitepaper available for free download: “Mobile Strategies: Staying Productive While Staying Compliant.”

The whitepaper, developed with DialConnection’s expertise and their incredibly popular webinar, Mobile Strategies in the Ever-Changing Age of Compliance, Presented by DialConnection (playback link), looks at four specific best-practice strategies for mobile numbers.

from the whitepaper:

Time of day for outbound attempts – Simply identifying cellular numbers isn’t enough, however. Cell phones travel with the consumer. We see many organizations that have developed address and area code mismatch processes that identify exceptions to exclude from campaigns to manage risk. Some organizations choose to only dial cellular numbers between 8am PST and 9PM EST to ensure that all U.S. time zones are open. You should be analyzing mobile RPC rates by hour to determine what is appropriate for your organization.

Mobile Strategies: Staying Productive While Staying Compliant [download whitepaper here]

Mobile Strategies in the Ever-Changing Age of Compliance, Presented by DialConnection [watch playback here]