Eric Troutman

Eric Troutman

Attorney at Law at Squire Patton Boggs (US) LLP

Squire Patton Boggs

Squire Patton Boggs (US) LLP

Contact Information

Biography

The Czar of TCPAland. Eric is one of the country’s prominent class action defense attorneys and is nationally-recognized in Telephone Consumer Protection Act (TCPA) litigation and compliance. He has served as lead defense counsel in more than 50 national TCPA class actions and has litigated nearly a thousand individual TCPA cases in his role as national strategic litigation counsel for major banks and finance companies. He also helps industry participants build TCPA-compliant processes, policies, and systems.

Eric has built a national litigation practice based upon deep experience, rigorous analysis, and extraordinary responsiveness. Eric and his team feel equally at home litigating multi-billion dollar telecommunications class actions in federal court as they do developing and executing national litigation strategies for institutions facing an onslaught of individual TCPA matters. They thrive in each of these roles—delivering consistently excellent results —while never losing sight of the client experience.

While many firms now tout TCPA expertise, Eric has been there from the beginning. He built one of the country’s first TCPA-only defense teams and began serving as national TCPA counsel for his clients nearly a decade ago. This perspective allows him to swiftly develop the right litigation strategies for dealing with recurring problems, without wasting time on tactics that are bound to fail.

Eric’s rich historical perspective and encyclopedic knowledge of the TCPA landscape also make him an invaluable resource to institutional compliance teams struggling to comply with the shifting regulatory landscape. No task is too small—or too big. Indeed, Eric and his team have helped build TCPA-compliant systems and processes for some of the largest and most complex corporate entities in the country. He commonly works with in-house compliance counsel to build and implement enterprise and business-line specific TCPA solutions, performs TCPA audits and drafts and reviews proposed TCPA policies and procedures. He and his team also have the technical expertise necessary to assist call centers seeking to develop TCPA-resistant call path architecture or to modify existing telephony and software integration to better insulate from potential TCPA exposure.

Eric has built a reputation for thought leadership. An avid blogger and speaker, Eric has been at the forefront of industry’s effort to push for clarity and a return to sanity for the TCPA for years. He was selected to advocate for the financial services industry on important TCPA issues before the Federal Communications Commission and co-authored the nation’s only comprehensive practice guide on TCPA defense.

In his spare time, Eric leads defense teams representing banks and other financial services companies in consumer finance litigation matters. He has experience representing clients in UCC, TILA, RESPA FCRA, CCRA, CLRA, FDCPA, RFDCPA and FCCPA claims, as well as in fraud and bank operations issues.

Posts Authored 66

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Second New Ruling Holds Random and Sequential Number Generation Required to State TCPA Claim—Dismisses Case With Prejudice

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New Jury Verdict Yields Up To $267MM Judgment against Debt Collector in Certified TCPA Class Action

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Commissioner O’Rielly’s TCPA Speech Last Week Was a Great Gift to TCPA Defendants: Here’s How To Use It

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Court Uses Deposition Testimony to Find Revoking TCPA Plaintiff Re-Consented to Calls By Asking for A Single Call Back

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Court Finds Calls Violating Multiple TCPA Sections Give Rise to Only One Recovery– But Watch Out!

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Court Finds ATDS Allegations Survive Pleading Stage With a Nod Toward Need for FCC Guidance

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Recent FCC Submission Fleshes out Potential ATDS and Revocation Paradigms

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New Ruling Shows How Convenient Memories Often Make for Large-Dollar Lawsuits in TCPAWorld

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Court Refuses to Reconsider Arbitration Order Bouncing Lead Class Plaintiffs in Massive TCPA MDL

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Yet Another Court Holds Dialing Automatically from a List Constitutes ATDS Usage

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First-of-its-Kind Multi-Source TCPA Debt Collection Class Action Certified

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Second Case Holds That Ringless Voicemails Are “Calls” Subject to the TCPA

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Ninth Circuit Court of Appeals Confirms That Creditors Are Not Per Se Liable for Calls Placed by Collectors– but Rules Against Creditor Anyway

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FCC’s Disastrous Solicited Fax TCPA Rules Now Officially Withdrawn

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Court Grants Defendant's Summary Judgment Motion on ATDS Issue, But Suggests Manually Dialed Calls Can Violate TCPA

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Fact Checking John Oliver’s Robocall Bit: It was Hilarious– but was it Accurate?

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New York District Court Grants Defendant Judgment in TCPA Case because Text Message System Did Not Automatically Determine Time Texts Were to be Sent

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Platform Provider Paradox: Text Platform Provider Twilio May Be Directly Liable for TCPA Violations by Its Clients

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Corporate Officer Escapes TCPA Liability for Failing to Implement TCPA Compliance Policies

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Court Allows Fraud Claim Against Repeat TCPA Player to Proceed For Failing to Opt-Out of Messages