Do Your New Employees Understand What a Creditor Is?
Are you neglecting the education of new employees about credit, debt, and the basic workings of the industry they are now a part of — or sell to?
The Front Line
Browse all ARM topics
Terminations – Tips to Ease the Pain
Terminating an employee is one of the scariest and most difficult management tasks there is. Cheryl Pignotti, a veteran HR executive, offers suggestions to ease the pain.
Wellness: It Costs Less Than You Think and Contributes to Your Bottom Line
Wellness is more than just a gym program. However it need not be expensive for the company. An expert, Carol Freeland, offers advice on getting started.
Are You Measuring the Health of Your Team’s Heart? You Should Be.
Real case study of a debt collection supervisor’s performance improvement over a year. Great advice and specific tools that anyone can use.
How to Groom Employees for the Next Step
A simple yet elegant lesson in life and management — you can’t move up if someone isn’t ready to take your place.
Afni Director Shares Tips for Collections Help Desk Success
Afni’s Debra Ciskey, Jim Christensen, MCE, of Array Services Group, and Tom Gavinski, IC System, help agencies “go the extra mile.”
Accentuate the Positive: It Can Make or Break Your Performance
Employees cite a negative work environment as detrimental to productivity and a reason for leaving an employer. Even worse, typically the best employees are the ones who seek a better environment, leaving you with … well, those who aren’t as re-employable.
Linking Employee Engagement and Performance
If you ask top-performing organizations what drives performance outcomes, the answer will be employee engagement. Research has shown that the best performing companies understand engagement is a strategic foundation for the way they do business, and essential in effectively managing human capital. Engaged employees are more customer-focused, more productive, and more likely to withstand temptations to leave.
5 Tips for Hiring and Retaining Top Collector Talent
Keep the following five points in mind when looking to fill roles in your company. Not only will they help you find top-producing collector talent, but you’ll also find candidates that align with your corporate culture.
Associates at Asset Acceptance Demonstrate Commitment to Financial Literacy
Play Ball! Front line staff at Asset Acceptance kicked off the 2011 MLB season by donating to financial literacy campaign (and enjoying some peanuts and Crakcer Jacks).