What had been a marketing tool and point of differentiation will soon be a business requirement. The CFPB looks at SSAE-16 reports as part of their collector examinations.
Last week at DCS 2014, I presented on the topic “Where is the ARM Industry Heading” during the Fast Tracks segment. Living up to its name, Fast Tracks is intended to provide the audience with quick bursts of information on specific topics.
Organizations sometimes are confused if PCI DSS even applies to them, which is important in this industry as I have not met a collection agency that has not taken a credit card as a form of payment to resolve a debt.
As strategic planning is a big focus in the fall for most executives, here are some of our mid-year predictions for the ARM industry.
Follow this simple checklist to ensure that your time and money is well spent when putting together an effective marketing plan.
The National Consumer Law Center (NCLC) late Tuesday published a report that calls for the Department of Education to stop using private collection agencies to help recover delinquent student loans. But the report is misleading and inflammatory, going far beyond more reasoned studies from government agencies urging reform within the ED collection contract.
In order to service the Baby Boomer aging onslaught, hospitals, senior living centers, doctors’ offices, and other healthcare providers will seek greater support in Revenue Cycle Management and Client Relationship Management.
Our highly-regulated industry is replete with acronyms and regulations. Over the past year, many organizations have been setting up a Compliance Management System (“CMS”) to meet client requirements and to prevent costly lawsuits and fines. But are agencies focusing on the right thing? Or are they spinning their wheels and wasting money?
What are the differences between a standard and tailored accounts management plan and how should that factor into outsourcing partnerships?
Amidst momentous market changes, many debt buyers, sellers, investors and vendors alike are asking the same question: Will a major consolidation among US debt buyers result?