Republican and Democratic contenders alike recognize the issues associated with the rise in college costs, but they have different viewpoints when it comes to the culprit and solutions to this problem.
A decision will likely impact litigation under the FDCPA, TILA, EFTA and other federal laws, which can expose financial services companies to extraordinary liability even though the injured party has suffered no real loss.
Two weeks ago, insideARM reported on a bill that was introduced in the District of Columbia Council that would impose additional burdensome requirements on debt buyers and collectors. In that article we suggested that these types of bills may be part of a nationwide trend. I believe we can now officially confirm that speculation. After […]
When it comes to running a business, it’s hard to imagine anyone knowing more about the market in question than the owners and operators who deal with it on a daily basis. The accounts receivable management (ARM) industry is no exception. When asked what drives their businesses, most leaders provide a broad or generic response […]
You should probably stop charging convenience fees. You also probably won’t listen to me, or to your compliance team. But convenience fees are proving to be ironically named, and a sure-fire way to involve your agency in a class action lawsuit — at the least.
Kaulkin Ginsberg is proud of our longstanding relationship with Rozanne Andersen, Chief Compliance Officer of Ontario Systems. Rozanne’s perspective on the regulatory climate impacting all facets of accounts receivable management (ARM) is unparalleled. The following is an excerpt of her findings written exclusively for KG Prime members. ARM executives are still spinning from the compliance […]
Even if you aren’t one of the “big guys” you’ll want to be sure to keep yourself out of the headlines. Here are four things that the big agencies do to stay compliant and grow, which you can easily adopt.
Who is your target market? If you answer is “people in the debt industry,” you might be throwing your marketing dollars out the window. Who in the debt industry? What segment? What role? The more you know about your ideal clients and prospects, the more targeted your marketing efforts can be. The more targeted your […]
It seems likely that the CFPB will follow the Small Business Regulatory Enforcement Fairness Act of 1996 (SBREFA) and convene a Review Panel as the next step in the debt collection rulemaking process. However, as of this date the CFPB has not made any formal announcements about the formation of a SBREFA panel for debt […]
Collectors on the Department of Education contract tell me the same thing. They have so many options for borrowers; if they could only get them on the phone to discuss! Good collectors are counselors, listening to the consumer and finding the right way to resolve issues. And with student loan repayment options as good as they are- these should all be GREAT conversations with good outcomes for the borrower.