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Rozanne Andersen on Regulation – Medical Debt Trends

Kaulkin Ginsberg is proud of our longstanding relationship with Rozanne Andersen, Chief Compliance Officer of Ontario Systems. Rozanne’s perspective on the regulatory climate impacting all facets of accounts receivable management (ARM) is unparalleled.  The following is an excerpt of her findings written exclusively for KG Prime members.  ARM executives are still spinning from the compliance […]

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CFPB: For Heaven’s Sake Help Consumers Communicate about Their Student Loan Resolution Options

Collectors on the Department of Education contract tell me the same thing. They have so many options for borrowers; if they could only get them on the phone to discuss! Good collectors are counselors, listening to the consumer and finding the right way to resolve issues. And with student loan repayment options as good as they are- these should all be GREAT conversations with good outcomes for the borrower.