The Eleventh Circuit Court of Appeals Thursday reversed a lower court ruling and found that a collection agency violated the Fair Debt Collection Practices Act (FDCPA) when it charged a consumer a collection fee that was based on a percentage of the debt balance rather than actual costs.
The Federal Trade Commission Tuesday announced a settlement with revenue cycle management and healthcare business services firm Accretive Health over patient information security concerns. But the FTC also issued a closing letter noting that it would not be pursuing enforcement actions related to debt collection, an issue that grabbed a lot of attention in 2012.
As the ARM industry prepares for 2014, it might help in strategic planning to know which types of debt are attracting the most consumer complaints about debt collection.
The percentage of American consumers with at least one account in the third party debt collection system fell sharply in the third quarter of 2013, according to data released Thursday by the Federal Reserve Bank of New York. But the average balance of accounts in collection increased sharply.
The Consumer Financial Protection Bureau (CFPB) today published debt collection complaints it has been collecting since July 10. The data was made publicly available in the Bureau’s Consumer Complaint Database.
Payment Savvy, the premier payment processing company, is offering special rate plans for the benefit of collection agencies, hospitals, and medical billing facilities.
DECA Financial Services, LLC, a nationally licensed collection agency, announced today the signing of a marketing agreement with Savannah, Georgia based Healthpac.
The Healthcare Financial Management Association, ACA International and major stakeholder organizations have released medical collection guidelines to their members. This has set in motion a scramble of credit bureaus, consumer protection agencies, healthcare organizations and others trying to synergize resources, build relationships and protect their bottom line. The ultimate goal, of course, is that these […]
ACA International, the Healthcare Financial Management Association (HFMA), and other stakeholder organizations representing credit bureaus, consumer protection agencies, and more, earlier this month distributed to their respective members proposed medical collection guidelines that, when finalized, sponsors hope will find wide acceptance by the healthcare industry and its business partners.
West Virginia Attorney General Patrick Morrisey announced Tuesday that a hospital in the state and its collection agency will each pay the state $7,500 as part of an agreement to end unlawful debt collection practices.
Morrisey’s Consumer Protection Division began investigating the companies after learning that the hospital required consumers to sign a consent form subjecting them to certain collection practices if their accounts became delinquent. The hospital allegedly required patients to sign the form as a condition of receiving medical care.