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Debt collection calls certainly get most of the attention, but the traditional collection letter is still an integral part of the ARM process. Millions upon millions are mailed each year, some required by law. Mail services – or letter shops – help collection agencies manage, produce, and send collection – or dunning – letters. Many have automated data exchanges that integrate with collection software.
The Third Circuit Court of Appeals this month overturned a lower court ruling that favored a debt collection agency and revived a Fair Debt Collection Practices Act (FDCPA) claim that the district court had rejected.
At issue was language on a debt collection letter that could confuse “the least sophisticated consumer” into taking two different courses of action.
Renkim, a national provider of print and electronic mail services to creditors and receivable management firms is pleased to announce that industry veteran John Hambrick has joined Renkim as a Regional Sales Manager.
RevSpring names Analiese Fusner, Esq., CHC, as Chief Compliance Officer and General Counsel to ensure ongoing compliance with legal and regulatory requirements.
Ontario Systems is pleased to announce an expansion of its long-standing partnership with RevSpring that will offer wholly integrated web portal services to Ontario Systems’ client base.
Renkim, a national provider of print and electronic mail services to creditors and receivable management firms is pleased to announce that Kyle Rhine has joined Renkim as a Business Development Manager.
RevSpring is pleased to announce the acquisition of BestBill, a Phoenix-based innovative billing and payment technology provider. BestBill was recognized by Inc. Magazine in 2012 as one of the fastest-growing private companies for the fifth year.
A federal appeals court Thursday ruled against a student loan debt collector in an FDCPA case over the wording in a collection letter cautioning consumers that student loans are not eligible for discharge in bankruptcy proceedings. A lower court had ruled in the collection agency’s favor, in part, because the consumer specifically noted that the debt was not dischargeable in a previous bankruptcy filing.
During its second annual Virtual Client Conference held August 22–24, DAKCS Software Systems announced its latest service offering QwikContact, a completely integrated solution designed for DAKCS clients to send emails to debtors through a secure, interactive process that ensures debtor privacy
The Ninth Circuit Court of Appeals in San Francisco Wednesday reversed a federal judge’s ruling that validated a debt collection law firm’s practice of sending collection letters “in care of” a person’s place of employment. The three judge panel was split in their decision.
The appellate court sent the case back to the district from which it originated — Sacramento — for further proceedings but, in a fairly unusual move, granted permission to have the case reassigned to a different judge.
Michael McDonnell, DANTOM Systems’ vice president for sales of the Eastern region, will be a presenter on the “Collections in the Mobile World” panel at the ACA Convention and Expo on July 19, 2012 in Hollywood, Fla.