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Collections Recovery Cover

Collections and Recovery Compliance: A Call to Action

Compliance is just one reason more collection departments and agencies are looking to reduce operational risk. They’re applying analytics and optimization to ensure they’re making the right decisions and taking the most appropriate action for each debtor. This brief explains the expanded regulatory powers confronting the industry, and provides a “Compliance Checklist” you can use to evaluate and improve your compliance readiness.

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Five Imperatives in a Shifting Collections Landscape

From customer attitudes about debt and delinquency to the proliferation of mobile and social communication, the collections environment is undergoing profound change. In this shifting landscape, collectors who succeed will be those who understand change and embrace it. Read how to make the most effective use of people and resources in this changing landscape.

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Top 10 Steps to CFPB Readiness: Checking Your Progress

Complying with the myriad requirements presented by the ever changing regulatory, legislative and legal environment is the number one concern of all ARM industry members.

It’s the CFPB’s number one concern, too.

Taking stock of one’s CFPB Readiness is therefore crucial for agencies large and small and specifically for those who meet the definition of Larger Market Participant (more than $10 million in annual receipts); provide services to Larger Market Participants in the ARM industry; choose to operate as a Larger Market Participant; seek to identify and understand their compliance deficiencies and engage in continuous improvement; seek to foster a culture of compliance.

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Payment Compliance: Same Rules, Different Game

In an economic climate that can be described as post-recessionary yet in sluggish recovery, the accounts receivable management industry faces unprecedented challenges Regardless of payment medium, or collections market niche, the name of the game for ARM organizations remains the same: collect outstanding debt as efficiently and cost-effectively as possible while playing by the rules. […]

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Dialing Smarter: Technology, Performance, and Compliance

Higher contact rates – it’s the stat every collections operation strives for. More contacts means more promises. And more promises means more revenue. So it’s no surprise agencies, healthcare offices, asset purchasers, law firms, and every other collections operation under the sun are investing in technology that they hope will dial more lines and waste less time on the floor.

But performance matters to — and Ontario Systems will show you how to get there.