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The challenges of being compliant are legion, the requirements are complex, and the target is a constantly moving one. And yet, compliance standards offer the collection industry a great opportunity to take more responsibility for their actions, and to conduct business more professionally in the interests of all the parties involved.
So, the question is: How do we navigate this complex area?
insideARM polled 649 ARM professionals to get their take on the debt settlement industry. We’ve put all of our findings into an easy-to-read report full of interesting data, charts, graphs, and a breakdown of the findings, sponsored by Persolvo Data Systems. Download the free report and learn how creditors and collectors are using the debt settlement industry to increase collections.
Outsourced Business Services Sector Review: Riding the Roller Coaster The M&A marketplace continued its roller coaster ride in Q2 as buyers and sellers attempted to negotiate deals. Surprisingly, these issues had little to no impact on deal activity within the outsourced business services (OBS) sector, particularly in the U.S. healthcare revenue cycle management industry. Get [...]
It’s competitive. Agencies are burdened with increasingly cumbersome compliance requirements, lower fees and margins and unprecedented volume. Every day, you look for new ways to improve your collections operation, to stay in front of compliance legislation and regulation, and to be more profitable.
Free downloadable report from Persolvo Data Systems & insideARM.com shares the opinions and insights of of owners, attorneys, quality assurance managers, and the BBB itself about the relationship collection agencies have with the BBB.
Some aspects of call center compliance are pretty straight forward. Are you recording calls? Are you storing the recordings in a way that make them difficult, if not impossible, to exploit by outside parties? Is your company – and are your collectors – licensed to collect in the states in which you’re doing business?
Outsourced Business Services Sector Review: Outperforming the M&A Market “Ready, Set, Deal!” was the rallying cry of buyers and sellers in the OBS markets as the volume of completed transactions in Q1 2012 reached their highest level in the past year with 21 deals completed representing almost $700 million in deal value. By comparison, only 8 transactions [...]
Here, in this report from CR Software, you’ll find information and questions to ask before making a decision on a new collections platform. What’s key is asking the questions that give you the ability to accurately compare platforms. For example, some vendors offer free licenses or platform, giving you the impression the cost of [...]
Emergency physician groups, other US healthcare providers, and the service companies that support them have been forced to contend with a demanding collections environment for years—one certainly exacerbated by the global financial crisis that officially began in September 2008, the incredibly high number of uninsured patients, and the expanding shift to greater patient-responsibility for medical bills. Professional Medical Billing (PMB) engaged DECA Financial Services, a nationally licensed healthcare collection agency, to evaluate its clients’ delinquent healthcare accounts, assess the internal collection processes in place, and partner with PMB to launch an analytics-driven solution to improve outside collection returns.
Looking back on 2011 and charting a course for Outsourced Business Services companies in 2012. The OBS M&A Marketplace: a Roller Coaster Ride in 2011 Full year 2011 merger and acquisition activity kept pace with 2010 performance. 37 deals were completed in 2011 representing roughly $1.33 billion in total deal value, as compared to 38 [...]