When it comes to debt collection, government agencies face unique challenges that collection organizations outside of the public sector don’t. Shifting mandates, agency consolidation, public and media scrutiny, small budgets and internal staffs and the declining effectiveness of traditional collection methods all create an environment that makes innovation and success difficult. This white paper describes […]
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Given the recent TCPA consent order, a question facing many agencies is: how can you rely upon your recordings? Recorded consumer calls and the full complement of speech analytics could be the thing that makes the difference between a successful and an unsuccessful lawsuit against your agency. This free webinar, developed by DialConnection and produced by insideARM, seeks to answer all of your questions!
Change is upon the U.S. accounts receivable management industry. Small collection agencies and start-ups used to dominate the board; now, compliance regulations and costs have created a barrier-to-entry that’s difficult to overcome. The roll-up strategy era of the mid-90s is finally at an end, eliminating some of the largest players from the game. And a […]
Since the July 2015 FCC-TCPA Declaratory Ruling, we’ve seen numerous webinars, whitepapers and blogs providing an overwhelming volume of information on the subject. Some of these sources complain about the lack of clarification. Others speculate about the impact of the ruling in the collection sector industry-wide. Still others provide preventative measures and operational re-tooling strategies. […]
On July 10th the FCC released a package of declaratory rulings to provide clarity on how the commission interprets TCPA, close loops and strengthen consumer protections. Download Neustar’s new FAQ: New TCPA Rules: Key Insights You Should Be Thinking About to get answers to common questions about the new ruling, such as: What the new […]
Regardless of size, collection agencies, debt buyers and collection law firms are required to establish a compliance management system (CMS). Feel like you are falling behind in the race to CFPB readiness? There is help available. The CFPB actually identifies the use of third parties as a viable option when it comes to compliance management.
On June 18, the FCC held an open meeting to reaffirm the Telephone Consumer Protection Act (TCPA) protections against unwanted robocalls, in favor of consumers. After a declaratory ruling and order stemming from the meeting, receivables leaders have once again found themselves in a shifted compliance landscape – What are we to make of the […]
Recent legislative rulings on the TCPA have highlighted the industry’s need for mobile strategies that assure compliance. This DialConnection whitepaper looks at four to get your agency on the right path of compliance and productivity.
David Kaminski of Carlson & Messer, industry-recognized expert in all things TCPA-related, joined insideARM.com for a breaking webinar on what effects the FCC’s new TCPA ruling will have on the collection industry.
DialConnection, a leading provider of contact center software solutions and services for the collections industry presents this webinar replay focusing specifically on mobile strategies in the ever-changing, ever-shifting age of compliance.