Speech analytics provides the unique ability to automatically ‘score’ every agent contact based on predefined categories and acoustic measures, streamlining the performance management of agents and allowing for a reduction in QA headcount.
You must be logged in to download free reports.
If you don't have an account yet, registration is free and simple. If you're pretty sure you have already registered, but don't remember your password, use the password reset tool (located under the login form).
Join industry veterans Mike Ginsberg of Kaulkin Ginsberg and Rozanne Andersen of Ontario Systems as they put their unique points of view into practice examining the future of the ARM industry. The accounts receivable management (ARM) industry has undergone some major changes, which have uprooted the industry as a whole. In our recent webinar with […]
With less than a year until the switchover to ICD-10, we are entering crunch time. Many healthcare providers only have just begun their planning for the transition, which must be completed by Oct. 1, 2014. More importantly, in survey after survey, many revenue cycle managers or healthcare providers claim they do not know the status of their ICD-10 project.
ICD-10 migration, contrary to what some may think, is not a “coding department problem” or an “IT problem.” Implementing ICD-10 will have ripples throughout the organization, affecting almost every department in some manner.
Even when it’s working right, the U.S. credit reporting system affects all of us. Consumers, who pay their bills promptly, receive higher credit scores; debt collectors who accurately report consumer accounts experience increased recoveries; and lenders who rely on the credit reporting system make better lending decisions.
But the U.S. credit reporting system is in a state of disarray and this spells “n-i-g-ht-m-a-r-e” for data furnishers.
The TCPA presents a unique challenge to organizations that rely on autodialers to call or send text messages. Organizations such as collection agencies — who were never meant to be under the purview of the Telephone Consumer Protection Act, but are squarely in its cross-hairs due to the technologies collectors use. Organizations must now go beyond identifying wireless phone numbers to further verify the current subscriber before auto dialing. However, this is increasingly difficult because phone data is constantly changing and wireless phone data is particularly difficult to verify.
Is your agency thinking about utilizing a debt settlement solution as part of its business model? There are some important data points to keep in mind when thinking about beginning any kind of relationship with a debt settlement company. In this whitepaper from DS3, you’ll get a better picture of the debt settlement landscape. Regardless of what you or your organization thinks about debt settlement, incorporating strategies that address this population of accounts will affect your recovery rate and costs.
The high liquidity of probated estates, paired with potential brand exposure in the deceased collections space, has motivated many organizations to evaluate and implement specific strategies for identifying and servicing probate accounts. Download “Tracking Probate Activity: Portfolio Segmentation Tools for Strategic Recovery” now for strategic insight into this market segment!
Recent changes in outbound dialing legislation and consumer protection regulations, specifically changes to the Telephone Consumer Protection Act (TCPA), have the outbound dialing sector scrambling.
There is a perfect storm of dire conditions out there for patients and healthcare consumers: a slowly recovering economy; new relationships with insurance; regulatory changes. All of these have combined in ways that, challengingly, leave patients responsible for higher percentages of their medical bills.
These are the self-payors; and they’re directly affecting your bottom line as a healthcare provider.
There are risks when you throw a greater volume of information at semi-automated and manual systems, volumes that can tend to break those processes.
Within those risks, though, are opportunities for dramatic success. Ontario Systems has done the heavy lifting for you, presenting five ways to turn those risks into opportunities for your healthcare organization.