insideARM on Forbes Feed Link

insideARM on Forbes has launched a regular blog space on, called The Business of Receivables, at We have established this forum in order to provide Forbes readers with niche expertise and opinion that could not possibly be covered by their staff, and to expand the presence of to mainstream media with significant business executive readership.

Our posts on Forbes will be from a variety of authors. While they will be related to the topic of receivables, these articles will be geared for a more general audience than those here on We welcome your participation in this blog. If you have topic suggestions or would like to submit a post, contact us (

Flan & Pembry Landing

Could In-Room Pet Visits Improve Hospitals’ Bottom Lines? published a new blog on today entitled The ‘Dogtor’ Will See You Now: Creative Solutions to Consumer-Driven Healthcare Challenges. In it chief content officer Michael Klozotsky argues that as healthcare provider organizations work to more effectively manage the revenue cycle and at the same time compete for patients’ wallet share in order to get paid, they must think outside the box for ways to win “customer loyalty” and become providers of choice, even in an industry like healthcare that seems to be driven by necessity rather than consumer preference.

Patent Image

New Patent Could Turn U.S. Debt Portfolio Market on its Ear published a story this morning on its blog–The Business of Receivables–regarding the announcement of a patent issued by the United States Patent and Trademark Office to TriCap Technology Group. TriCap owns the open market debt portfolio exchange platform, ARxChange.

The new patent (# 8234209) has material implications for the U.S. debt markets as a whole, and specifically for any ARM company that buys delinquent debt or services purchased delinquent accounts.


insideARM on Forbes: Accretive Health Stock Bruised on AG Report

Not sure if any of you noticed yesterday, but Minnesota Attorney General Lori Swanson published a six-volume report on the practices of non-profit hospital and clinic operator Fairview Health Services and one of its service providers, ARM firm Accretive Health, Inc. The report focused on a broad range of issues, but the debt collection and payment practices caught the most attention. Unsurprisingly, Accretive’s stock fell more than 40 percent Wednesday. Read our analysis on


insideARM on Forbes: Small Biz Advice from a $2B CEO

Earlier this week, following the historic merger of NCO Group, Inc. and APAC Customer Services, Inc., Ron Rittenmeyer, CEO of Expert Global Solutions–the holding company parent that will oversee the two entities–granted an exclusive interview with about the deal itself, the future course of the newly formed organization, and perspectives on changes in the […]

Hatchet on Forbes: Michael Klozotsky on Debt Collectors as “Chopped” Liver

Last week’s big regualtory news–the CFPB’s newly proposed rule to include debt collectors and consumer reporting agencies under its nonbank supervision program–created a minor media frenzy around the ARM industry. Almost every major media outlet published something on the subject. And like Lenny & Squiggy (thanks Mike Bevel) or Slip-n-Slides & Jell-O (thanks Patrick Lunsford), as […]