in the eyes of the Consumer Financial Protection Bureau, debt collectors and creditors are two sides of the same coin — and both covered under CFPB oversight equally. This means the beginning of new opportunities for debt collectors and creditors to start to work together to ensure best practices and compliance under this new regulatory scrutiny.
Much has changed the technological landscape from the early days of the FDCPA to today. In 1978, we didn’t have cell phones or caller ID. The consumer could either sit there and listen to the ring on the phone and not answer it, or he might be compelled to take it off the line and let the person hear a busy signal. Either way, consumers were aware that the call was being made at the time. In this “new normal,” what are the best practices?
At a time when many people could use a little financial help, ARMing Heroes, the collection industry’s charity for military veterans, today shared an amazing story of one military vet who selflessly turned down his grant award so that the funds could be used to help another military vet who needed it more.
J.C. Christensen & Associates, Inc. (JCC), an ARRAY Services Group company, along with 14 other organizations in the collection industry, participated in fundraising this spring to contribute to the ACA International Foundation scholarship program.
Account Control Technology, Inc. (ACT), a national leader in delivering debt management and recovery solutions, is pleased to announce that employees of its San Angelo office recently delivered a donation of $5,000 in support of the community’s Project Graduation program, which provides an alcohol and drug-free celebration for high school seniors the night of graduation.
A month of workplace fun by 15 organizations in the consumer debt collection industry raised more than $24,000 in ACA International Education Foundation’s Collectors Challenge Month.
State Collection Service is extremely proud to announce that the company was recently selected as the large business Winner of the 2014 Wisconsin Family Business of the Year Award. At a ceremony held in Madison, the company was among a group of 19 family business nominees.
ARMing Heroes, the collection industry’s charity for military veterans, today shared the remarkable story of Thomas Hosfelt, a decorated military veteran who dedicated 24 years of his life to serving his country.
Phillips & Cohen Associates, Ltd., a leading global Probate/estate recovery business, proudly announces that Phillips & Cohen Associates (UK) won the highly contested “Treating Customers Fairly” Award at the recent prestigious Credit Awards in London.
Virginia Supportive Housing (VSH) broke ground for Crescent Square, its newest permanent supportive housing development in Hampton Roads. The project was partially financed with a donation from Portfolio Recovery Associates.