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A dialer is a computerized system that automatically dials batches of telephone numbers for connection to agents in a call center. The dialer, or autodialer, removes the need for each agent to manually dial a number. A predictive dialer goes a step further and dials numbers based on the availability of a pool of agents in a center and the likelihood of a called party answering. ARM companies make heavy use of dialer technology for more efficient calling operations. Most dialers in an ARM setting are integrated with collection software and other collection technologies.

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Judge Rejects “All For the Lawyer, None for the Class” TCPA Case Settlement Agreement

“Unfair, unreasonable, and inadequate, and it cannot be approved” says the Honorable Edmond E. Chang, US District Court Judge, of a proposed settlement in a TCPA class action case. The opinion is a fascinating discussion on the judicial approval process for a class action settlement. The court’s consideration of the reasonableness of the attorney fee request is particularly enlightening.


LiveVox Corporate Counsel and TCPA Legal Expert Discuss the Latest FCC Ruling at Midwest Compliance Symposium 2015

SAN FRANCISCO – LiveVox Inc., a leading provider of cloud contact center solutions for enterprise operations, announced that its Corporate Counsel, Mark Mallah will join David Kaminski of Carlson & Messer to discuss the impact of the FCC Ruling on consumer contact approaches in the financial services/ARM industry at next week’s Midwest Compliance Symposium taking place […]


LiveVox To Present Healthcare Revenue Cycle Webinar to Decipher the Newest FCC Ruling for Contacting Patients

SAN FRANCISCO – LiveVox Inc., a leading provider of cloud contact center solutions for enterprise operations, announced that it will conduct a webinar for healthcare revenue cycle executives to understand the FCC’s latest ruling and its impact on contacting patients.  The webinar, conducted in partnership with Healthcare Financial Management Association (HFMA), will take place on Tuesday, […]


CBA Joins the Bandwagon; Files Petition to the FCC for Declaratory Ruling

The Consumer Bankers Association (CBA) has filed a petition for review of the FCC’s July 10, 2015 Declaratory Ruling and Order in the US Court of Appeals for the District of Columbia Circuit. The CBA Petition will be consolidated with the prior Petitions filed by ACA International and others and will be heard as a single case before the Court of Appeals for the District of Columbia.


LiveVox and EOS NCN Discuss Emerging Agency Practices That Leverage New Canadian Contact Center Capabilities

SAN FRANCISCO – LiveVox Inc., a leading provider of cloud contact center solutions for enterprise operations, announced that it will host an operations expert from EOS NCN to discuss emerging practices that take advantage of new technical capabilities.  Al Weaver, Vice President of Operations for EOS NCN, will share his view of optimizing the mix of people, processes and […]

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“Human Intervention” by Strip Club is Sufficient to Defeat a TCPA Claim

In a decision issued on August 19, 2015, Magistrate Judge Howard R. Lloyd of the U.S. District Court for the Northern District of California ruled that “human intervention” defeated a claim that a strip club contacted a consumer using an ATDS in violation of the TCPA. This may be the first time in the history of this publication that we have highlighted a case involving a strip club. However, regardless of the type of business, the case is relevant to the industry.


New Whitepaper Examines Mobile Strategies in a Post-FCC/TCPA World

The whitepaper, developed with DialConnection’s expertise and their incredibly popular webinar, Mobile Strategies in the Ever-Changing Age of Compliance, Presented by DialConnection, looks at four specific best-practice strategies for mobile numbers: Line type identification; time of day for outbound attempts; attempt counters to wireless numbers; and identifying wrong parties.

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Another Reason For Collectors To Be Cautious When Calling Consumer Cell Phones

Given the data that must be weighed by a creditor or debt collector in determining where a consumer resides – the area code of the number called, the zip code of the residence of record, any statements by the consumer about his or her place of residence – it is certain that the Discover Consent Order will be the start of yet another flood of consumer lawsuits against the collection industry regarding the calling of consumer cell phones.