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Dialers

A dialer is a computerized system that automatically dials batches of telephone numbers for connection to agents in a call center. The dialer, or autodialer, removes the need for each agent to manually dial a number. A predictive dialer goes a step further and dials numbers based on the availability of a pool of agents in a center and the likelihood of a called party answering. ARM companies make heavy use of dialer technology for more efficient calling operations. Most dialers in an ARM setting are integrated with collection software and other collection technologies.

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CFPB Sues Debt Collectors and their Technology Vendors in Chilling Enforcement Action

A lawsuit filed late last month by the Consumer Financial Protection Bureau (CFPB) accuses a network of companies of engaging in sham collection operations targeting “phantom” debts. But the action also names a number of legitimate payment processors and a voice broadcasting service as defendants for “enabling” the debt collectors in their scheme.

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LiveVox Discusses How Cloud can Simplify Agency Management/Auditing with Industry Experts at TRMA 2015

LiveVox Inc., a leading provider of cloud contact center solutions for enterprise operations, announced it will join industry legal, operations and consultant experts to discuss regulatory pressures impacting agency management, traditional challenges, and how cloud is offering creditors a simple and cost-effective path to address both.

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LiveVox Showcases the Latest Cloud Enabled Compliance Tools at DBA 2015

LiveVox Inc., a leading provider of cloud contact center solutions for enterprise operations, announced that it will be attending the 18th Annual DBA International Conference to share how Cloud is providing large ARM operations with cost-effective access to the latest compliance risk mitigation tools, such as its TCPA-focused compliance suite, the Four Clouds.

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LiveVox and McKesson Discuss How Cloud Optimizes Self-Service and Mitigates Compliance Risk for Healthcare Providers

LiveVox Inc., a leading provider of cloud contact center solutions for enterprise operations, announced that it will join an operations expert from McKesson Business Performance Services (BPS) to conduct a webinar on Wednesday, February 18th at 3:00 ET to discuss how cloud is being used by healthcare RC operations to adhere to a strict business environment and ever-changing patient base.