LiveVox Inc., a leading provider of cloud contact center solutions for enterprise operations, announced it has established a data center in Toronto, Canada in partnership with CenturyLink.
DialConnection, LLC, a leading provider of integrated cloud and on-premise contact center solutions, today announced the appointment of Klaus Besier and Keith Larson to the company’s Board of Directors, as the company prepares for accelerating growth.
BillingTree® announced today the next webinar in its well-received “Payment & Technology Spotlight Series – Technology and Innovation for the Digital Age”.
LiveVox Inc., a leading provider of cloud contact center solutions for enterprise operations, announced that its inside counsel, Mark Mallah, will join Joe Adams of the Hampton Pryor Group and John Bedard of Bedard Law Group on an operations-focused compliance panel at FSCOR 2014 in Las Vegas.
LiveVox Inc., the leading provider of cloud contact center solutions for enterprise operations, announced it will host a creditor-focused compliance webinar with renowned ARM industry legal expert, David Kaminski of Carlson & Messer, LLP on Tuesday, November 11th at 2:30 ET/11:30PT.
When compared to on-premise technology, the cloud delivers dramatic improvements over a traditional hardware-based infrastructure.
TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies, today announced that TCN’s Platform 3.0, its cloud-based contact center suite, is now seamlessly integrated with CDS Software’s CollectOne, a single source debt collection solution.
A district judge in New York this week certified a class action TCPA case against a debt collection agency where the defendant argued it had express prior consent to call a cell phone because the plaintiff had provided that number to the creditor. The ruling referenced and ignored an FCC order that allowed for autodialed calls to cell phones with express consent.
According to a recent insideARM.com poll, 62 percent of collectors say that the main purpose of their call monitoring program is to make sure collectors say the right things in phone conversations with consumers. But in the real world, your call monitoring program has to cover much more of your call center’s operations. Here’s how […]