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Dialers

A dialer is a computerized system that automatically dials batches of telephone numbers for connection to agents in a call center. The dialer, or autodialer, removes the need for each agent to manually dial a number. A predictive dialer goes a step further and dials numbers based on the availability of a pool of agents in a center and the likelihood of a called party answering. ARM companies make heavy use of dialer technology for more efficient calling operations. Most dialers in an ARM setting are integrated with collection software and other collection technologies.

FCC

6/18/2015: FCC’s Post-TCPA Decision Press Release

WASHINGTON, June 18, 2015 – The Federal Communications Commission today adopted a  proposal to protect consumers against unwanted robocalls and spam texts. In a package of  declaratory rulings, the Commission affirmed consumers’ rights to control the calls they receive.  As part of this package, the Commission also made clear that telephone companies face no legal […]

MedicalBills

LiveVox and Adreima Discuss Patient Contact Strategies to Service High Days Sales Outstanding

Healthcare Revenue Cycle (RC) operations experts discuss adoption strategies to rising Days Sales Outstanding (DSO) and other ACA-related challenges Hear specific examples of patient contact and operations strategies used to help avoid onboarding additional staff to meet expanding patient engagement requirements Webinar takes place Thursday, June 18, 2015 at 2:00pm CT and is available to HFMA members and […]

Ontario-Power-Up-2014

Ontario Systems Opens Registration for PowerUp 2015, in Indianapolis October 7-9

MUNCIE, Ind. – Ontario Systems, a leading accounts receivable technology and services provider, opened registration today for PowerUp 2015, its annual customer conference and receivables education event, with details available at powerup.ontariosystems.com. Designed to further discussion around, and discover solutions to, the ARM and healthcare receivables industries’ most pressing challenges, this year’s conference will feature presentations […]

CFPB_2tone_Horiz_RGB

CFPB Sues Debt Collectors and their Technology Vendors in Chilling Enforcement Action

A lawsuit filed late last month by the Consumer Financial Protection Bureau (CFPB) accuses a network of companies of engaging in sham collection operations targeting “phantom” debts. But the action also names a number of legitimate payment processors and a voice broadcasting service as defendants for “enabling” the debt collectors in their scheme.

speaking-at-a-conference

LiveVox Discusses How Cloud can Simplify Agency Management/Auditing with Industry Experts at TRMA 2015

LiveVox Inc., a leading provider of cloud contact center solutions for enterprise operations, announced it will join industry legal, operations and consultant experts to discuss regulatory pressures impacting agency management, traditional challenges, and how cloud is offering creditors a simple and cost-effective path to address both.