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A dialer is a computerized system that automatically dials batches of telephone numbers for connection to agents in a call center. The dialer, or autodialer, removes the need for each agent to manually dial a number. A predictive dialer goes a step further and dials numbers based on the availability of a pool of agents in a center and the likelihood of a called party answering. ARM companies make heavy use of dialer technology for more efficient calling operations. Most dialers in an ARM setting are integrated with collection software and other collection technologies.


LiveVox Presents a Follow Up to insideARM’s First Party Outsourcing Summit, Focusing on the Impacts of the TCPA into 2016

SAN FRANCISCO – LiveVox Inc., a leading provider of cloud contact center solutions for enterprise operations, announced it will host a webinar focusing on the discussions that emerged during insideARM’s October 2015 First Party Outsourcing Dummit session, “Impact of Latest FCC Ruling on Creditor In-House and Outsourced Contact Strategies”. The event will feature the Summit’s guest […]


LiveVox Presents Canadian-Hosted Cloud Contact Center Solutions at RMA 2015

SAN FRANCISCO – LiveVox Inc., a leading provider of cloud contact center solutions for enterprise operations, announced it will be a sponsor of this week’s RMA conference. The sponsorship will provide Canadian industry leaders the opportunity to meet one-on-one with cloud technology and operations experts to discuss how cloud is being used to solve the unique […]


Performant Earnings Announcement Hits Three Hot Topics

Performant Financial Corporation (PFMT), historically one of the Department of Education’s (ED) top performing private collection agencies, yesterday announced financial results for its third quarter ended September 30, 2015. The company also hosted a conference call to discuss the results. Third Quarter Financial Highlights Total revenues of $38.5 million, compared to $39.6 million in the […]

Rotary Phone

Collectors Calling on Federal Debt May Now Use ATDS to Dial Cell Phones?

Last week I wrote about the latest budget deal working through Congress, and its inclusion of a provision to allow those collecting federal student loans to call consumer cell phones using an autodialer (ATDS). That two-year budget has since passed the Senate Friday by a vote of 64 to 35, and was signed into law yesterday by President Obama. But you’re not going to want to turn on that autodialer just yet.


Budget Deal Includes Autodialer Provision for Federal Debt Collectors

The latest congressional budget deal includes a provision to let companies collecting federal student loans (or other debts guaranteed by the government) collectors call cellphones using auto-dialers. A welcome boon to (a select few) collectors that have contracts with the Department of Education amid a sea of recent bad news, the move also highlights the double standard in the way lawmakers treat government vs. private debt.


LiveVox Joins Cross-Industry TCPA Discussion at the Neustar Operations Summit 2015

SAN FRANCISCO – LiveVox Inc., a leading provider of cloud contact center solutions for enterprise operations, announced that it will join leaders from Neustar, Real Time Resolutions and FICO to provide a comprehensive discussion on the TCPA’s latest developments and corresponding impacts on consumer contact strategies at the 2015 Neustar Operations Summit taking place October 28th, 2015 […]

Question Mark Balls

“Is This a Dialer?” — Five Industry Attorneys Weigh In

As recently as NARCA’s fall conference in Washington, D.C., the question of is or isn’t something a dialer still comes up in panel Q&As. Dialers, and the one-strike rule, probably cause the most confusion, currently, in the industry in the wake of a declaratory ruling that was intended to explain it all to us. We reached out to several industry attorneys with a dialer question that came up in one of our webinars, and we’ve provided their answers below.


FCC Will Now Publicly Post Unverified Robocall Complaint Data

The Federal Communications Commission announced yesterday that the Commission will release robocall and telemarketing consumer complaint data weekly “to help developers build and improve ‘do-not-disturb’ technologies that allow consumers to block or filter unwanted calls and texts.” The unverified data, including originating phone numbers of telemarketers and automated robocalls, will be released and available on the FCC’s Consumer Help Center’s website.