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Dialers

A dialer is a computerized system that automatically dials batches of telephone numbers for connection to agents in a call center. The dialer, or autodialer, removes the need for each agent to manually dial a number. A predictive dialer goes a step further and dials numbers based on the availability of a pool of agents in a center and the likelihood of a called party answering. ARM companies make heavy use of dialer technology for more efficient calling operations. Most dialers in an ARM setting are integrated with collection software and other collection technologies.

history-and-future

LiveVox Discusses the Future of Consumer Contact Technology at iA’s 2016 Large Market Participant Summit

LiveVox Inc., a leading provider of cloud contact center solutions for enterprise operations, announced that LiveVox CEO, Louis Summe, has been invited to join a panel to discuss what macro trends will alter the financial services segment at this week’s Large Market Participant Summit presented by insideARM in Washington D.C. On the session, LiveVox Chief […]

consent

Summary Judgment Granted in TCPA Case Against Navient and Affiliate – Awards $360K, Possibly More

An Order granting partial summary judgment in favor of a plaintiff in a TCPA case against Navient and its affiliate, Student Assistance Corporation, was entered on April 6. The summary judgment order translates to an award of over $360,000, with the potential for additional liability once the case proceeds to trial on the issue of whether the defendants should be liable for treble damages under the statute. The case presents several interesting facts and issues.

Panel-discussion

Ontario Systems to Discuss Critical Vendor Issues at iARM Larger Market Participant Summit

MUNCIE, Ind. – Ontario Systems, a leading technology and services provider to the healthcare and accounts receivable management industries, announced Product Management VP Casey Stanley will join representatives from TransUnion, LexisNexis and Cornerstone Support at the Larger Market Participant Summit in Washington DC to discuss “What’s Next From ARM Industry Critical Vendors.” The Summit is […]

callcenter

LiveVox Joins the Consumer Bankers Association (CBA); Exemplifying the Growing Impact of Cloud on Retail Banking

SAN FRANCISCO, Calif. – LiveVox Inc., a leading provider of cloud contact center solutions for enterprise operations, announced its new membership in the Consumer Bankers Association (CBA). Regarding the new membership, LiveVox Chief Evangelist, Dusty Whitesell says, “We are excited to have the opportunity to join such a prominent organization in retail banking. Retail banking is […]