DAKCS Software Systems (DAKCS), a provider of innovative cloud and on premise software solutions for the accounts receivable and collection management industry, has released a major upgrade to its contact optimization service, QwikDial.
A federal district judge in California last week granted summary judgment to the defendant in a TCPA case that hinged on whether the company was using an “automatic telephone dialing system” (ATDS) under the statute. While not an ARM industry case, the ruling explores present vs. potential capacity in an ATDS.
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A coalition of dozens of national associations and business groups Monday sent a letter to the Federal Communications Commission (FCC) urging the regulator to address issues that have been raised in numerous petitions concerning the modern application of the Telephone Consumer Protection Act (TCPA).
LiveVox Inc., a leading provider of cloud contact center solutions for enterprise operations, announced that it will be attending the 18th Annual DBA International Conference to share how Cloud is providing large ARM operations with cost-effective access to the latest compliance risk mitigation tools, such as its TCPA-focused compliance suite, the Four Clouds.
LiveVox Inc., a leading provider of cloud contact center solutions for enterprise operations, announced that it will join an operations expert from McKesson Business Performance Services (BPS) to conduct a webinar on Wednesday, February 18th at 3:00 ET to discuss how cloud is being used by healthcare RC operations to adhere to a strict business environment and ever-changing patient base.
LiveVox Inc., a leading provider of cloud contact center solutions for enterprise operations, has helped AR Logix better service their clients with some of the most robust cloud-enabled revenue cycle solutions.
Gryphon Networks, a leader in sales intelligence and marketing compliance software, today announced a strategic partnership with CallMiner, the leader in speech and voice of the customer analytics solutions for contact centers.
LiveVox Inc., a leading provider of cloud contact center solutions for enterprise operations, announced that it was awarded the 2015 CUSTOMER Product of the Year Award for its extensive cloud-enabled compliance capabilities that help businesses cost-effectively optimize the tradeoff between risk and efficiency for each business strategy.
TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies, today announced that TMC, a global, integrated media company, has named TCN Platform 3.0 as a 2015 CUSTOMER Product of the Year Award winner. The award recognizes exceptional innovation and highlights products that meet and exceed the expectations of customers.