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Dialers

A dialer is a computerized system that automatically dials batches of telephone numbers for connection to agents in a call center. The dialer, or autodialer, removes the need for each agent to manually dial a number. A predictive dialer goes a step further and dials numbers based on the availability of a pool of agents in a center and the likelihood of a called party answering. ARM companies make heavy use of dialer technology for more efficient calling operations. Most dialers in an ARM setting are integrated with collection software and other collection technologies.

awards

LiveVox Receives 2016 CUSTOMER Magazine Product of the Year Award for its TCPA Risk Mitigation Dialing Systems, The Four Clouds

SAN FRANCISCO – LiveVox Inc., a leading provider of cloud contact center solutions for enterprise operations, announced that it was honored with the 2016 CUSTOMER Product of the Year Award for its industry leading TCPA-focused dialing systems, The Four Clouds. LiveVox’s Four Clouds is an array of risk mitigation dialing systems that provide the flexibility and […]

next step over a wall

FCC Responds In Consolidated Appeal From Its July 2015 Omnibus Ruling

On Friday, the FCC filed its response to the arguments of the joint Petitioners in the consolidated appeal from its July 10, 2015 Omnibus Ruling. The Commission’s brief addresses the scope of its statutory authority, the definition of an “ATDS”, the meaning of “called party” and the potential liability for calls to recycled numbers, the ability to revoke consent, healthcare-related calls and the emergency purpose exception, and First Amendment challenges to the Commission’s interpretations of the statute.

Opinion on Red Keyboard Button.

Senators Are Wrong to Urge ED Not to Allow Collectors to Use Autodialer

Last month Congress passed a budget deal that includes a provision to allow those collecting federal student loans to call consumer cell phones using an autodialer. In an article I wrote about it at the time, I noted that some were determined to get the provision rolled back. This week, several Senators sent a letter to the Department of Education (ED) urging the department not to allow “unsolicited robocalling by debt collectors.” This has been picked up in many newspapers – I think their argument does a disservice to students and taxpayers.

cooperation

TCN Announces Merger with Global Connect, Leading Cloud Communication Services Provider

ST. GEORGE, Utah & MAYS LANDING, N.J. – TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide, today announced that it has entered into a definitive agreement to merge with Global Connect, another leading provider of cloud-based dialing and communication services. Under terms of this agreement, TCN and Global Connect will […]

lawsuit

Joint Petitioners File Initial Brief in Consolidated Appeal of FCC’s TCPA Order

This article is republished with permission from Michael P. Daly, John S. Yi, and Drinker Biddle & Reath LLP.  It originally appeared on www.tcpablog.com.  On November 25th, joint petitioners ACA International, Sirius XM, PACE, salesforce.com, ExactTarget, Consumer Bankers Association, U.S. Chamber of Commerce, Vibes Media, and Portfolio Recovery Associates (“Petitioners”), filed their opening brief in the consolidated appeal of the FCC’s July 10, 2015 Declaratory […]