When the Consumer Financial Protection Bureau released its Advance Notice of Proposed Rulemaking in November, it did not indicate that it had plans to create any new rules to fix issues with the Telephone Consumer Protection Act. But at the kickoff insideCompliance webinar, Translating TCPA for Debt Collectors, expert attorneys said that the CFPB isn’t [...]
ACA International, the association for credit and collection professionals, Monday published an analysis of a recent independent study that examined constraints of the Telephone Consumer Protection Act (TCPA) for the public sector. The study makes a compelling case that data no longer supports the enforcement of the TCPA as it was originally written.
The final six of 10 defendants named in an alleged “Rachel from Cardholder Services” scam have agreed to settle Federal Trade Commission charges that they misled consumers with bogus claims that they would lower their credit card interest rates.
A state court judge in California last month dismissed Telephone Consumer Protection Act (TCPA) claims against a debt collection agency in a case brought by a consumer. While the details of the case are specific to the company in question, at least one law firm thinks it might create defense opportunities for other ARM companies.
Register for this complimentary webinar to learn how top collections agencies and accounts receivable management companies are automating compliance and performance monitoring across 100% of their phone calls and winning more business by leveraging speech analytics.
A few bad apples may have spoiled the bunch in Collections, but, maybe it’s time to take a new approach to Collections. It’s time to ask: Who cares about the Customer Experience (CX) in Collections?
The future of the collections industry lies within a mathematical science that leverages alternative, personal data to determine the probability of debt repayment: predictive analytics.
The number of lawsuits filed against debt buyers and collectors claiming violations of the Fair Debt Collection Practices Act (FDCPA) declined seven percent in 2012 compared to 2011 after years of steady increases.
LiveVox Inc., the leading provider of cloud contact center solutions for enterprise operations, announced today that John McNamara, Chief Marketing Officer, LiveVox, will join leaders from across the student lending industry at the 2013 NCHER (National Council of Higher Education Resources) Knowledge Symposium in St. Pete Beach, Florida.
If you’ve lost track of who’s investigating mega-bank JP Morgan Chase for what, and how much money they owe to whom, I don’t blame you. But it’s really important for everyone in the ARM industry to understand the bank’s consent order with the OCC.