With identity theft and consumer fraud rising, and more frequent and sizable data breaches in the news, consumers need more protection than ever.
A lawsuit filed late last month by the Consumer Financial Protection Bureau (CFPB) accuses a network of companies of engaging in sham collection operations targeting “phantom” debts. But the action also names a number of legitimate payment processors and a voice broadcasting service as defendants for “enabling” the debt collectors in their scheme.
LiveVox Inc., a leading provider of cloud contact center solutions for enterprise operations, announced it will join industry legal, operations and consultant experts to discuss regulatory pressures impacting agency management, traditional challenges, and how cloud is offering creditors a simple and cost-effective path to address both.
DAKCS Software Systems (DAKCS), a provider of innovative cloud and on premise software solutions for the accounts receivable and collection management industry, has released a major upgrade to its contact optimization service, QwikDial.
A federal district judge in California last week granted summary judgment to the defendant in a TCPA case that hinged on whether the company was using an “automatic telephone dialing system” (ATDS) under the statute. While not an ARM industry case, the ruling explores present vs. potential capacity in an ATDS.
The 2015 ARM Industry Operations, Technology & Payments Survey is closing at the end of this week! Be sure to make your voice heard and take the survey today.
A coalition of dozens of national associations and business groups Monday sent a letter to the Federal Communications Commission (FCC) urging the regulator to address issues that have been raised in numerous petitions concerning the modern application of the Telephone Consumer Protection Act (TCPA).
LiveVox Inc., a leading provider of cloud contact center solutions for enterprise operations, announced that it will be attending the 18th Annual DBA International Conference to share how Cloud is providing large ARM operations with cost-effective access to the latest compliance risk mitigation tools, such as its TCPA-focused compliance suite, the Four Clouds.
LiveVox Inc., a leading provider of cloud contact center solutions for enterprise operations, announced that it will join an operations expert from McKesson Business Performance Services (BPS) to conduct a webinar on Wednesday, February 18th at 3:00 ET to discuss how cloud is being used by healthcare RC operations to adhere to a strict business environment and ever-changing patient base.
LiveVox Inc., a leading provider of cloud contact center solutions for enterprise operations, has helped AR Logix better service their clients with some of the most robust cloud-enabled revenue cycle solutions.