Higher contact rates – it’s the stat every collections operation strives for. More contacts means more promises. And more promises means more revenue. So it’s no surprise agencies, healthcare offices, asset purchasers, law firms, and every other collections operation under the sun are investing in technology that they hope will dial more lines and waste [...]
A court recently ruled that calls to mobile phones must be done manually and not via any system with the capacity to make automated dials. The challenge itself is quite simple: How does an organization, charged with recovering debt from consumers, make enough “manual” phone calls to a growing mobile population to reach enough consumers to actually make any money?
Marketing, customer care, and collections professionals are often challenged to derive meaning, insight, and value from the onslaught of data resulting from customer engagements, including multi-channel campaigns delivered via dialer, voice messaging, text, web, and email.
It’s probably the most important balancing act a collection agency has to master: call volume, which can translate to increased profits, balanced against call compliance, which can drain a ledger sheet if ignored and put your agency’s reputation and existence at risk. Higher contact rate is the stat that, of course, every collection agency strives [...]
I was surprised when DBA International asked me to write an article for DBA the Magazine about business success. There are so many factors that lead to business success. But I whittled the list down to six core concepts.
Over one-third of all debt collection complaints filed with the Federal Trade Commission (FTC) focus on so-called “repeat calls.” With most collections efforts requiring repeat outreach to the same contacts, it becomes imperative that organizations strategically manage the number of outreach attempts to debtors.
No matter how hard we try to comply with TCPA, we find ourselves battling it every day. Whether fighting a class action lawsuit, or fighting to get clarity over the broadness of language.
DialConnection, LLC, an international leader in providing contact center solutions, announces the release of its mobileComply solution.
I learned some VERY valuable lessons at this year’s ACA International Washington D.C. Fly-in event. And believe it or not, the top thing I learned came from two very busy receptionists.
Your dialing technology options are confusing. It’s sometimes hard to determine the right dialing solution for your collection agency and clients. Is it a site-premised system? A cloud-based service? Or is a combination site-premised and cloud-based solution—referred to as a Hybrid—what you need?