Gryphon Networks, a leader in sales intelligence and marketing compliance software, today announced a strategic partnership with CallMiner, the leader in speech and voice of the customer analytics solutions for contact centers.
LiveVox Inc., a leading provider of cloud contact center solutions for enterprise operations, announced that it was awarded the 2015 CUSTOMER Product of the Year Award for its extensive cloud-enabled compliance capabilities that help businesses cost-effectively optimize the tradeoff between risk and efficiency for each business strategy.
TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies, today announced that TMC, a global, integrated media company, has named TCN Platform 3.0 as a 2015 CUSTOMER Product of the Year Award winner. The award recognizes exceptional innovation and highlights products that meet and exceed the expectations of customers.
Using reasoning from a controversial Circuit Court decision involving a debt collection agency, a federal judge in California has denied Twitter, Inc.’s motion to dismiss a class action TCPA case that alleges it used an “automated telephone dialing system” to send text messages to cell numbers belonging to consumers that had not consented to receive them.
In today’s dynamic collections environment, traditional approaches are less and less effective. New techniques—like self-serve ways for customers to resolve delinquencies from their mobile phone—produce higher ROI for collections time, effort and expense.
TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies, today announced the immediate availability of “Platform 3 VocalVision,” a virtual call center technology for the visually impaired. Optimized to work with Job Access With Speech (JAWS) assistive technology, Platform 3 VocalVision enables visually impaired call center […]
LiveVox Inc., a leading provider of cloud contact center solutions for enterprise operations, announced it has established a data center in Toronto, Canada in partnership with CenturyLink.
DialConnection, LLC, a leading provider of integrated cloud and on-premise contact center solutions, today announced the appointment of Klaus Besier and Keith Larson to the company’s Board of Directors, as the company prepares for accelerating growth.
BillingTree® announced today the next webinar in its well-received “Payment & Technology Spotlight Series – Technology and Innovation for the Digital Age”.
LiveVox Inc., a leading provider of cloud contact center solutions for enterprise operations, announced that its inside counsel, Mark Mallah, will join Joe Adams of the Hampton Pryor Group and John Bedard of Bedard Law Group on an operations-focused compliance panel at FSCOR 2014 in Las Vegas.