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Home » DialerFan | Brought to you by IAT

DialerFan | Brought to you by IAT

Dave Rudd is DialerFan, a champion of the collection industry, focused on improving collection capabilities through technology and political action. He energetically participates in lobbying efforts for the industry through donations, writing letters, making phone calls, participating in seminars and attending events in Washington D.C., including the most recent ACA International Fly-In.

Well acquainted with debt collection, Dave spent two years debt collecting before joining IAT in 1990. He has held a variety of positions at IAT, a provider of collection-specific dialing technology, including President/CEO and most recently Senior VP of Finance & Administration.

Team Work

When Competitors Work Together, Everyone Wins

by Dave Rudd May 20, 2013 (Be the first to respond)

As a business owner, I often learn about my competitors from a distance. I don’t want to be revealing all my business secrets or getting too friendly, right? But at Columbia Ultimate’s Art of Success last week, my whole outlook on competitor relationships was shaken.

Read More »

Business_Team_Success

Plan for Success: Smart Tips for Your Business

by Dave Rudd May 2, 2013 1 Response

I was surprised when DBA International asked me to write an article for DBA the Magazine about business success. There are so many factors that lead to business success. But I whittled the list down to six core concepts.

Read More »

Washington-DC

Three Lessons Learned at My Third ACA International Fly-in

by Dave Rudd April 24, 2013 (Be the first to respond)

I learned some VERY valuable lessons at this year’s ACA International Washington D.C. Fly-in event. And believe it or not, the top thing I learned came from two very busy receptionists.

Read More »

Predictive Dialers

Candid Advice on Choosing the Right Dialing Solution

by Dave Rudd April 17, 2013 2 Responses

Your dialing technology options are confusing. It’s sometimes hard to determine the right dialing solution for your collection agency and clients. Is it a site-premised system? A cloud-based service? Or is a combination site-premised and cloud-based solution—referred to as a Hybrid—what you need?

Read More »

closed-business

Business Smarts: How to Avoid Destroying Your Business

by Dave Rudd April 9, 2013 (Be the first to respond)

Businesses can take many years to build, but only a few minutes to destroy. This is especially true in the ARM industry.

Read More »

basketball

Learn from the Madness: Tips for Improving your Collections Team

by Dave Rudd March 25, 2013 (Be the first to respond)

Just like a basketball team must work together to compete and win, your collection staff and office technologies must work together to compete and succeed in today’s collecting environment.

Read More »

DialerFan1

IAT SmartDial: 27 Years of Collection-Specific Dialing Technology Excellence

by insideARM.com March 6, 2013 (Be the first to respond)

IAT SmartDial celebrates its 27th anniversary March 6th, 2013. IAT’s co-owners attribute the success and longevity of their company to a variety of factors—hard work, dedication, fantastic employees, vision, top-notch technology, smart and loyal customers, and sound financial stewardship.

Read More »

Conference+Las+Vegas

Combat Fighters and Fun Facts from DBA Conference 2013

by Dave Rudd February 8, 2013 (Be the first to respond)

Spending time at DBA International’s conference was fun, but it also reminded me how important it is to support this great association. Clearly, their emphasis is on assisting the Debt Buying and ARM industry, through education and lobbying.

Read More »

credit-report

Improve Your Scoring Strategy with New Credit Reports

by Dave Rudd January 24, 2013 (Be the first to respond)

An entirely new credit reporting industry is emerging that collects, tracks and reports on nontraditional credit, and not just bills connected to credit.

Read More »

Zig-Ziglar

Still learning from Zig Ziglar

by Dave Rudd December 19, 2012 (Be the first to respond)

In honor of Zig’s memory, I decided to share with you a few of my personal favorite quotes.

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fireworks

Thank you ACA International: Your hard work is paying off!

by Dave Rudd December 13, 2012 (Be the first to respond)

It WORKS! Communicate with your political leaders. Let them know about our industry concerns and needs. It is a slow process, but together we can make change happen!

Read More »

Global technology

Steering Your ARM Business to Sunny Skies: 3 Tips for Making Technology Changes

by Dave Rudd December 7, 2012 (Be the first to respond)

In business, our fears sometimes keep us from experiences that could change our life and bring great success. I’ve found that when someone starts talking about change others often hold back and resist even if the change will benefit them.

Read More »

press_conference_microphones

3 Suggestions for Collection Agency Success

by Dave Rudd November 30, 2012 1 Response

I’m always happy to share my thoughts about the ARM Industry and collection agency success. As I did recently in this interview.

Read More »

You-Do-the-Math-560x374

Rethinking Complaints Against the ARM Industry: What the Data Does and Does Not Show

by Dave Rudd November 14, 2012 1 Response

If there is no attempt to resolve or even verify the accuracy of reported complaints, then what good is the data? However, this unverified data is used by consumer advocacy groups to attack the ARM industry and also by many politicians as a reason to promote more legislation.

Read More »

Mixed-Emotions

CFPB Debt Collection Field Hearing: Mixed Emotions

by Dave Rudd October 26, 2012 1 Response

The CFPB seems interested in listening to both sides of the debt collecting issue and then implementing policies that will help both debtors and the ARM industry. I am not yet convinced that they will listen equally to consumer advocates and our industry, however.

Read More »

US-capitol

Improving the ARM Environment One Step at a Time

by Dave Rudd September 27, 2012 1 Response

The process of making political change can be frustrating, tedious and LONG. I just finished my SECOND ACA International Washington D.C. fly-in, so this reality is still fresh on my mind.

Read More »

the corporate ladder.

Promoted to Collection Manager…What Now?

by Dave Rudd September 19, 2012 2 Responses

Reflect for a few moments on the day you received your promotion to Collection Manager. How did you feel? What thoughts and feelings were running through your mind?

Read More »

call-center-rep

Facts About Dialer Usage: Are You Needlessly Hesitating?

by Dave Rudd August 9, 2012 (Be the first to respond)

Throughout my 20+ years working in the debt collection industry, I’ve heard numerous explanations for why an agency might not want to implement dialing technology. Have you heard—or given—any of these excuses?

Read More »

speaking-at-a-conference

Great Trip with a Bad Start: ACA International Convention Recap

by Dave Rudd July 24, 2012 1 Response

I find these types of events to be invigorating! Upon arrival I was greeted by customers, prospects, competitors and industry friends.

Read More »

Helping Hands isolated on white

What Have You Done Lately to Support ACA International?

by Dave Rudd July 9, 2012 1 Response

In my 20+ years in the ARM industry, I have watched ACA represent us well. ACA leaders and staff work hard as trusted advocates for our industry.

Read More »

The-Avengers-movie-poster

Partner with The Avengers

by Dave Rudd June 15, 2012 1 Response

Despite facing a foe superior in weaponry and number of forces, The Avengers won, BUT not until they came together as a team, split-up duties, relied upon everyone’s strengths and built trust. This sounds like a formula for success in our businesses.

Read More »

michael-jordan-shot

The Office All-Star: Your Dialer

by Dave Rudd June 7, 2012 (Be the first to respond)

As we watch the NBA playoffs and marvel at the All-Stars, it’s important to remember an ARM organization’s operational All-Star: your dialer.

Read More »

Lifeboat-drill

Student loan debt: What can we do to help?

by Dave Rudd May 31, 2012 5 Responses

While it might be too early to pass final judgment on the cost-controlling features of the Affordable Care Act, there is another industry with costs skyrocketing beyond healthcare expenses, which until now, seems to have remained just below the radar: higher education.

Read More »

food-drive

Are You Going to Eat That? Using Food Drives to Help Your Community

by Dave Rudd May 11, 2012 (Be the first to respond)

If you haven’t held a Food Drive at your office, then you should consider it. Food drives are really easy and they are a great way to engage your staff in your community.

Read More »

SmartTalkSystem-featured

From Zero to Texas in Just One Day: Evolution of Dialing Technology

by Dave Rudd May 2, 2012 1 Response

Dialing technology has evolved to the point that you can contact every person in the state of Rhode Island in a single day. How did we get there?

Read More »

robo-calls-phone

Dial Safely

by Dave Rudd April 11, 2012 (Be the first to respond)

The ARM Industry is extremely competitive, highly regulated, and hyper scrutinized. This competition pushes ARM businesses to quickly adopt new technologies, frequently adapt to change, listen to clients’ needs, and continuously study the market.

Read More »

grow-your-business

Technology Solutions Alone Won’t Help Grow Your ARM Business

by Dave Rudd March 29, 2012 (Be the first to respond)

I recognize that while technology automation is a key to collection success, it is not the only key. While I could list numerous factors, today I’m going to focus on one: Business Relationships.

Read More »

double-rainbow-what-does-it-mean

ACA Governance Changes: What Does this Mean for Members?

by Dave Rudd March 23, 2012 (Be the first to respond)

On Thursday, March 22, 2012, the general membership of ACA International voted to update the Association’s bylaws and approved the recommended Governance Transition Plan. What does this mean to me and you?

Read More »

thumb-texting

Really? 8 Trillion Text Messages!

by Dave Rudd March 14, 2012 (Be the first to respond)

I recently came across some mind-boggling statistics in an article on mobiThinking.com about the global mobile industry from 2011. As you read these statistics, think about the ARM industry and how you might take advantage of this major shift in communicating and doing business.

Read More »

time in a bottle

Elite teams get better with age: Chicago Bears – Boston Celtics – IAT SmartDial

by Dave Rudd March 6, 2012 (Be the first to respond)

Get ready because I’m going to ramble off several interesting facts! Wikipedia states that “1986 (MCMLXXXVI) was a common year that started on a Wednesday, in accordance with the Gregorian calendar. It was the 1986th year of the Common Era, the 986th year of the 2nd millennium, the 86th year of the 20th century, and [...]

Read More »

Bjorn-Borg-backhand

What Fine-tuning my Backhand Taught Me about Collection Success

by Dave Rudd February 24, 2012 1 Response

Study from the best collectors in your business, model your behavior after theirs, and become a collection hero to someone else.

Read More »

iat-blog-header

DBA International: Nice to Have You in our Corner

by Dave Rudd February 10, 2012 2 Responses

Industry members who volunteer their time to serve in various association leadership positions are heroes as they help us improve our businesses. DBA International’s leaders are certainly no exception.

Read More »

guy-with-money

What has the Collection Industry Done to Help YOUR State Lately?

by Dave Rudd February 2, 2012 1 Response

A new report proves what I’ve known all along: Our industry makes a difference to the economy!

Read More »

lobbyists

If Industry Lobbying is Villainous, I’m a Real Scoundrel!

by Dave Rudd January 27, 2012 2 Responses

People seem to hate lobbyists right now. But citizen advocacy is a right we all have. And in no industry is it more important than in ARM.

Read More »

IAT Blog

Recent Posts:

  • What Makes IAT SmartDial’s Predictive Dialer Superior … Individual Pacing
  • The Flux Capacitor of True Predictive Dialing
  • Priorities. You can’t live with them and you can’t live without them.
  • How to get the predictive dialer you want
  • Maintain a delicious contacting stream
  • Don’t write it off just yet
  • What’s YOUR Definition?
  • Dueling Dialers
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