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Department of Education Collections

The U.S. Department of Education currently has responsibility for all federally-backed student loans that go into default through its Federal Student Aid unit. In addition to using extensive internal resources to rehabilitate some borrowers, FSA contracts with 22 private collection agencies to help recover the debt. FSA updates the performance of each collection agency in a comprehensive report every month.

Student Aid

Webinar Examines Opportunities Within Student Loan Market

The vast majority of collection opportunities within the student loan marketplace have been with state and federal government clients, private guarantors (like Sallie Mae), and private lenders (like large financial institutions). So, what’s available today? That’s the topic of a webinar scheduled for Tuesday, 29 July 2014, at 2.00 p.m. Eastern, sponsored by FICO. REGISTER […]


ConServe Announces Expansion at its New York Office

Continental Service Group, Inc. d/b/a ConServe is pleased to announce its recent expansion to Suite 860 in CrossKeys Office Park on April 25, 2014. The company now leases 54,000 square feet of space at the Fairport, NY location including Buildings 200, 250 (acquired in 2012) and now 800. The recent flood of new hires and anticipated future growth has demanded an increase in office space.

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Account Control Technology Holdings, Inc. Acquires Convergent

Account Control Technology Holdings, Inc. (ACT Holdings), the parent company of debt management and collection leader Account Control Technology, Inc. (ACT) today announced its acquisition of Convergent Resources Holdings, LLC (Convergent). The acquisition creates a diversified business process outsourcing (BPO) organization with a total of 20 offices and more than 3,900 employees.