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Debt Recovery

Debt recovery typically refers to internal efforts at creditors to collect outstanding debt, similar to accounts receivable management. Most of the collection effort is conducted prior to a debt being charged off. Debt recovery is also used interchangeably with “debt collection” in many countries, notably India and those in Asia and Africa.

Debt Relief

$95.5 Million Settlement In Second Instance of Massive For-Profit Student Loan Forgiveness This Year

Yesterday, U.S. Attorney General Loretta E. Lynch announced a major settlement with Education Management Corp., the second-largest for-profit education company in the United States. Under the deal announced yesterday, EDMC has agreed to pay a $95.5 million civil settlement to resolve claims that it falsely obtained federal and state education funds, and forgive about 80,000 student loans.

Shattered Glass

Consumer Litigation “Continues to Evolve in Lurches”: Your October Debt Collection Stats

FDCPA suits “unexpectedly [caught] fire this year, up more than 1200 suits (+14.5%) over this time in 2014,” according to Gordon. FCRA suits “works out to a dramatic +39% increase over this time last year,” and “TCPA’s YTD numbers have recovered due to the combination of a strong October and a weak few months at the end of 2014. Now up almost 200 suits (+8.7%) over this time last year, TCPA seems to have avoided the likelihood of a decline.” But none of this should be a surprise, so why is it?


Nine Strategies that Leverage Technology for More Effective Skip-Tracing

I’m sure you’ve heard the expression “work smarter, not harder.” In today’s environment you need to do both to grow your business. Utilizing skip trace technology is a business-growth engine because it takes care of “easy” day-to-day activities like phone number identification and change of address, while at the same time working harder to solve […]


Can the American Action Network Stop the CFPB?

Americans who may have never heard of the Consumer Financial Protection Bureau (CFPB) before may have learned about it last night. The American Action Network (AAN), an advocacy group, launched a $500,000 ad campaign that ran throughout the evening on Fox Business, the host of the fourth GOP Primary debate. Additionally, the ad campaign aired during the post-debate commentary on Fox News Channel. The ad will also be online the next four weeks along with the launch of What effect the ad will have, though, is anyone’s guess.


California Reaches $100M Settlement with JP Morgan Chase Regarding Debt Collection Practices

JP Morgan Chase, the nation’s biggest bank, will pay $100 million to settle allegations that it used illegal and abusive debt-collection practices in connection with California credit card customers. The settlement specifically collecting incorrect amounts, selling bad credit card debt, and running a debt collection mill that involved illegally “robo-signing” thousands of court documents and improperly obtaining default judgments against military service members.


RevSpring’s October Webinar to Address the Importance of Designing Effective Documents to Reach Customers

On October 22 at 2 p.m. EDT, RevSpring will host its next webinar, “Designing Effective Documents.” Design elements must clearly express your brand while leading the customer to take action. In a well-defined communications strategy, your documents should generate response. You must identify the communication channels that best reach potential customers, while incorporating design best practices that create impact and lead to success.


The Consumer Relations Consortium Announces New Member: Cavalry Portfolio Services

The CRC announced today that Cavalry Portfolio Services, LLC (Cavalry) recently joined as its newest member company. Tim Stapleford, CEO of Cavalry, commented, “I truly believe that this is the right initiative at the right time. The CRC has developed relationships with consumer groups and is working to open lines of communication that have been closed for a long time. We are excited to be a part of this important effort, and to help where we can.”

Check by Phone

Check by Phone Payments Still Cause Legal Headaches for Debt Collectors

Specifically, issues arise regarding the type of consent that a consumer must give to authorize recurring payments from a checking account or debit card. Further, the types of disclosures that must be provided by a debt collector accepting such payments are buried in the regulations. This podcast from John Rossman and Mike Poncin puts the issue into perspective.