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Debt collection refers to the work done to recover balances from credit accounts that are past due. Most commonly, debt collection specifically references third party debt collectors whose clients include banks, credit card issuers and other credit grantors, debt buyers, governments, and any organization that extends credit or owns an account where a balance is due. Collection methods traditionally include phone calls from call center agents, e-mails, and letters, and increasingly, SMS text. If an account remains in arrears after these efforts, the collection agency may contract with a collection attorney to file suit to recover the debt, if the collection agency is not positioned to do so.
The attorneys representing a class of consumers earlier this week announced a significant settlement with a debt collection agency in a long running case involving automated dialers and messages used to contact consumers at cell phone numbers.
The total settlement amount will be between $1 million and $9 million.
Windham Professionals, Inc. is pleased to welcome new Chief Operating Officer William Higginbotham. As Chief Operating Officer, Higginbotham will be responsible for directing all of Windham’s Operations and Information Technology.
Complaints about confusing or obfuscating language in collection letters are easy for consumers to make. They have access to the FDCPA, too. They’re also equally easy for agencies to protect themselves against. insideARM.com takes a look at a recent case against a collection agency and its communication with a consumer.
So, can anyone ever really guarantee compliance? Maybe not. But insideARM.com and Interative Intelligence think we can get you pretty close. Read on to find out details about a whitepaper and webinar that will walk participants through some of the challenges and some of the solutions around call center compliance.
In December, a U.S. veteran received not only a grant that helped him pay off his federal student loan, but also a few pointers on how to deal with his creditors that enabled him to have leftover grant monies that were then used to pay other bills.
Northland Group, Inc., the leader in secondary and later-stage collections and pioneer of Direct Response Collections, is pleased to welcome Scott Beaupré to the Northland Group executive team. Beaupré joins Northland Group as the Vice-President of Business Development.
Gila LLC, through its business units, MSB and Gila Group, is pleased to announce that its local State of Texas Chapter of ACA International has received the Unit Certificate of Excellence.
Collectors have understood for years that to be successful on a collection call they simply needed to discover the conflict and resolve the consumer’s issues. While overcoming objections is still a valuable skill, though, it is ultimately not enough. Jason Houston and Brett Sivits of The Intellitech Group share seven actionable items from their Collection Equation Checklist.
FMA Alliance, LTD, and RCP-Revenue Cycle Professionals, a division of FMA, announced the addition of Tim O’Connor to the sales group as Director of Business Development. Tim brings to the organization over sixteen plus years of healthcare experience to include all aspects of revenue cycle management and will be responsible for the development of the [...]
Array Services Group, a leader in Revenue Cycle, Accounts Receivable and Call Center Solution Management, demonstrates a continued commitment to community through sponsorship of the Sartell Police department’s Police Athletics/Activities League (PAL) program. PAL is a youth crime prevention program that utilizes educational, athletic and recreational activities to create trust and understanding between police officers [...]
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