Recognize a Peer
This week’s collector mentor challenge is to recognize the achievements of your peers or thank them for lending a helping hand.
Debt Collection
Debt collection refers to the work done to recover balances from credit accounts that are past due. Most commonly, debt collection specifically references third party debt collectors whose clients include banks, credit card issuers and other credit grantors, debt buyers, governments, and any organization that extends credit or owns an account where a balance is due. Collection methods traditionally include phone calls from call center agents, e-mails, and letters, and increasingly, SMS text. If an account remains in arrears after these efforts, the collection agency may contract with a collection attorney to file suit to recover the debt, if the collection agency is not positioned to do so.
Professional Placement Services Successfully Completes SSAE 16
Professional Placement Services, LLC (PPS) received affirmation of its collection and payment processing, technology and security practices with the successful completion of a SSAE 16 audit and receipt of its Service Organization Controls Report (SOC1 Report Type II).
ARM Marketing: Content is King
Content is king, and the king gets the gold. And yes, this applies to the debt collection industry as well. But how to you create content, and why even bother?
Here’s a ready-made, 9-month business blog plan designed to increase your company’s revenue with easy-to-create content.
What You Can Do, Right Now, to Help the Collections Industry
One of our missions at insideARM.com is to shift the conversation. Not whitewash what’s going on in the industry; that actually ends up being counterproductive to all of our interests.
What Motivates Call Center Professionals? Not What Management Thinks
It can be a challenge finding solid incentive planning guides. Oh, there are lots of guides that suggest they’re the one to be used when making decisions on how best to motivate employees and what incentives work best — but most of are a varying quality that make their implementation sketchy at best.
Collection Agency Americollect Honored by Local Chamber of Commerce
Americollect received a top honor from the Chamber Manitowoc County: Large Business — Industry of the Year.
Executive Change: CU Recovery Forms Biz Dev Department, Names First Manager
CU Recovery, Inc. and the Loan Service Center, Inc., a full-service collection agency and collection staffing solution for credit unions, has named Bryan Moffitt as Business Development Manager in a newly created position, effective immediately.
insideARM.com on Forbes: Mike Bevel on Dickens and Debt
There’s a strong connection between Charles Dickens and debt — from characters like Mr Micawber in David Copperfield and the absolutely villainous Harold Skimploe in Bleak House to Dickens’s own childhood spent supporting his family while his father was in debtors’ prison.
LexisNexis Launches New Advanced Scoring, Attributes, Data Analytics and Vendor Management Solutions for the ARM Industry
LexisNexis Risk Solutions today announced the availability of new receivables management solutions that will help debt buyers, collection law firms and agencies improve their collection efforts, drive greater workflow efficiency, and increase overall profitability.
Getting Ready for the DBA Conference
For the past nine years I have enjoyed all aspects of the DBA conference, from having 40-50 meetings with colleagues, clients and prospects; catching the latest rumors and gossip at the cocktail receptions and late night parties; and sitting in on a few sessions to keep current on industry events. And yes, doing a little [...]
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