The utilities industry is a highly-regulated market with tremendous regional fragmentation despite its maturity. However, it presents excellent opportunities for ARM companies. Utilities collections accounted for $550 billion in revenue for the ARM industry in 2014. This market segment is comprised of three broad sectors – electricity, gas, and water – but electricity and gas […]
The utilities industry is not nearly as “sexy” as the healthcare or student loans segments, which always seem to be in the news. Despite the lack of publicity, the utilities industry deserves some attention because it presents opportunities for first- and third-party collection work as well as payment processing. In 2015, the utilities industry is […]
A few months ago, insideARM and The iA Institute formally announced the inaugural First Party Outsourcing Summit. The conference is scheduled for October 12-14 at the Oakridge Hotel and Conference Center outside of Minneapolis. I know, I know. Your first reaction was: “Not another conference!”
Yesterday the CFPB released its first monthly report on consumer complaints. The Report provides a high-level snapshot of trends, including the most complained about companies regarding debt collection.
While those of us in the United States have been observing Memorial Day, there has been a flurry of international debt collection stories. Australia It seems that Australian regulators, like those in the United States, are now warning businesses that they will be held accountable for the actions of their debt collectors. This was noted […]
A lawsuit filed in federal court in New York this week is seeking class action status under the TCPA. Named in the case is a major utility and nearly all of its subsidiaries and parent companies, including global holding firms, even though the alleged violation was committed by a third party debt collection agency. It is a continuation of a trend that sees plaintiffs skipping collectors and going straight after the big money.
With MRS’s investment in American Capital Recovery, MRS will be able to expand its consumer debt collection and business process outsourcing services into complementary verticals including utilities and logistics.
The Second Circuit Court of Appeals Thursday ruled against a debt collection agency in a TCPA express prior consent case, reversing a lower court decision and hewing closely to a requested amicus brief filed by the FCC on the matter.
European ARM firm Intrum Justitia announced today that it is acquiring Advis A/S, a leading debt collector in Denmark. Advis is a market leader in the telecom sector, with a good presence also in the media and utility segments.
The third-party debt collection industry returned some $45 billion to creditors and other clients in 2013, according to a study released today by ACA International. The report, based on a survey and other statistical analysis by Ernst & Young, is the latest in a series of comprehensive industry studies.