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Collection agencies often take on work from utility providers when their customers go severely delinquent on bills. It is a tricky sector since contact information is generally up-to-date, making contact easier, but cash to satisfy the debt is often lacking from the debtor (who could not afford to make basic utility payments).
At a scheduled field hearing in Des Moines, Iowa Thursday, Consumer Financial Protection Bureau (CFPB) Director Richard Cordray announced the expansion of its Consumer Complaint Database and the release to the public of roughly all complaint data it has collected through its Consumer Response complaint system.
At a field hearing later today (10AM PST) in Seattle, Wash., the Consumer Financial Protection Bureau will release its final rule defining “larger market participants” in consumer debt collection. Under the Dodd-Frank Wall Street Reform and Consumer Protection Act, “The Bureau has the authority to supervise nonbank covered persons of all sizes in the residential mortgage, private [...]
A business publication featured the story of an ARM company that is has experienced significant growth, and is expecting more, by diversifying into different asset classes.
For the past two decades, the accounts receivable management industry has been dominated by firms that purchased and/or collected credit card receivables. But the financial liquidity crisis of 2008 spurred a sea change in that market.
BillingTree®, one of the nation’s leading on-demand payment processors, today announced the company is committed to three top level speaking engagements over the next four weeks. Utilities Sales Manager Art Coutcher will present at all three as an extension of the company’s thought leadership and development program for the Utilities market.
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BillingTree, one of the nation’s leading on-demand payment processors, is holding a webinar on Wednesday 25th July to examine the full benefits of Electronic Bill Presentment and Payment, and why utilities perhaps aren’t yet making the most of this payment technology.
Convergent, a large, diversified revenue cycle, receivables and customer care management company, announced today that senior utility executive Rudy J. Masi, Sr. is joining the company as Vice President of Product Development and Channel Management
ACA International President Mark Neeb will speak on ACA International’s behalf at the American Gas Association (AGA)/ Edison Electric Institute(EEI) Customer Service Conference and Exposition in Fort Worth, Texas in early April. Neeb is also President and CEO of ARM firm The Affiliated Group in Rochester, Minn.
Contract Callers, Inc., a company dedicated to providing collection and field services to utilities, is pleased to welcome industry veteran, Robin Segur, as our new Director of Sales for the Mid-Atlantic region. Robin will be responsible for identifying process improvements and delivering custom solutions to the utility marketplace. “I am happy to join a proactive [...]