A few months ago, insideARM and The iA Institute formally announced the inaugural First Party Outsourcing Summit. The conference is scheduled for October 12-14 at the Oakridge Hotel and Conference Center outside of Minneapolis. I know, I know. Your first reaction was: “Not another conference!”
Yesterday the CFPB released its first monthly report on consumer complaints. The Report provides a high-level snapshot of trends, including the most complained about companies regarding debt collection.
LiveVox Inc., a leading provider of cloud contact center solutions for enterprise operations, announced it will join industry legal, operations and consultant experts to discuss regulatory pressures impacting agency management, traditional challenges, and how cloud is offering creditors a simple and cost-effective path to address both.
With MRS’s investment in American Capital Recovery, MRS will be able to expand its consumer debt collection and business process outsourcing services into complementary verticals including utilities and logistics.
On Sept. 30, AT&T Mobility – the mobile arm of the telecommunications giant – signed off on a proposed agreement to settle a TCPA class action lawsuit in which it and its hired debt collection agencies allegedly called consumers’ cell phones using an autodialer without prior express consent.
The third-party debt collection industry returned some $45 billion to creditors and other clients in 2013, according to a study released today by ACA International. The report, based on a survey and other statistical analysis by Ernst & Young, is the latest in a series of comprehensive industry studies.
A joint study from the think tank Urban Institute and debt buyer Encore Capital Group released today reported that more than 35 percent of U.S. adults with a credit report have accounts that qualify to be in some stage of the debt collection system. The average balance of those accounts is $5,178.
The percentage of Americans with at least one account in the third party debt collection system jumped to 14.3 percent in the first quarter of 2014, according to a report released Tuesday by the Federal Reserve Bank of New York.
Contract Callers, Inc. (CCI), a leading provider of first and third party call center and utility field solutions, today announced its Business Affiliate membership in the Telecommunications Risk Management Association (TRMA)
Integrity Solution Services, Inc. (Integrity), announced today that it has contracted with Strategic Partners Network, LLC (SPN) to provide business development and consulting services to expand the company’s footprint in the telecommunications and utility markets.