Yesterday the CFPB released its first monthly report on consumer complaints. The Report provides a high-level snapshot of trends, including the most complained about companies regarding debt collection.
On Tuesday, July 7, 2015 a federal judge in Manhattan entered an order for judgment against Time Warner Cable (TWC) for willful violations of the Telephone Consumer Protection Act (TCPA). The judgment was for $229,500. The order was entered after both parties moved for Summary Judgment.
LiveVox Inc., a leading provider of cloud contact center solutions for enterprise operations, announced it will join industry legal, operations and consultant experts to discuss regulatory pressures impacting agency management, traditional challenges, and how cloud is offering creditors a simple and cost-effective path to address both.
With MRS’s investment in American Capital Recovery, MRS will be able to expand its consumer debt collection and business process outsourcing services into complementary verticals including utilities and logistics.
On Sept. 30, AT&T Mobility – the mobile arm of the telecommunications giant – signed off on a proposed agreement to settle a TCPA class action lawsuit in which it and its hired debt collection agencies allegedly called consumers’ cell phones using an autodialer without prior express consent.
European ARM firm Intrum Justitia announced today that it is acquiring Advis A/S, a leading debt collector in Denmark. Advis is a market leader in the telecom sector, with a good presence also in the media and utility segments.
The third-party debt collection industry returned some $45 billion to creditors and other clients in 2013, according to a study released today by ACA International. The report, based on a survey and other statistical analysis by Ernst & Young, is the latest in a series of comprehensive industry studies.
A joint study from the think tank Urban Institute and debt buyer Encore Capital Group released today reported that more than 35 percent of U.S. adults with a credit report have accounts that qualify to be in some stage of the debt collection system. The average balance of those accounts is $5,178.
As we note every year, free participation in the program entitles companies to valuable data on the way they run their businesses. But what, exactly, is available?
insideARM.com’s annual Best Places to Work in Collections program, now in its seventh year, is officially open for registration!