The CFPB and many consumer advocates may not be big fans of arbitration provisions in consumer contracts, but yesterday the United States Supreme Court issued an opinion in favor of DirecTV Inc., backing the satellite television provider’s efforts to enforce arbitration agreements signed by its customers in California.
T-Mobile’s advertising and debt collection practices have made headlines recently. Yesterday, USA Today reported that New York Attorney General Eric Schneiderman has opened an investigation into the company’s advertising and debt collection activities.
Sprint to Pay $2.95 Million Penalty to Settle FTC Charges It Violated Fair Credit Reporting Act The Federal Trade Commission (FTC) announced yesterday that mobile service provider Sprint will pay $2.95 million in civil penalties to settle charges that the company failed to give proper notice to consumers who were placed in a program for […]
A few months ago, insideARM and The iA Institute formally announced the inaugural First Party Outsourcing Summit. The conference is scheduled for October 12-14 at the Oakridge Hotel and Conference Center outside of Minneapolis. I know, I know. Your first reaction was: “Not another conference!”
Yesterday the CFPB released its first monthly report on consumer complaints. The Report provides a high-level snapshot of trends, including the most complained about companies regarding debt collection.
On Tuesday, July 7, 2015 a federal judge in Manhattan entered an order for judgment against Time Warner Cable (TWC) for willful violations of the Telephone Consumer Protection Act (TCPA). The judgment was for $229,500. The order was entered after both parties moved for Summary Judgment.
LiveVox Inc., a leading provider of cloud contact center solutions for enterprise operations, announced it will join industry legal, operations and consultant experts to discuss regulatory pressures impacting agency management, traditional challenges, and how cloud is offering creditors a simple and cost-effective path to address both.
With MRS’s investment in American Capital Recovery, MRS will be able to expand its consumer debt collection and business process outsourcing services into complementary verticals including utilities and logistics.
On Sept. 30, AT&T Mobility – the mobile arm of the telecommunications giant – signed off on a proposed agreement to settle a TCPA class action lawsuit in which it and its hired debt collection agencies allegedly called consumers’ cell phones using an autodialer without prior express consent.
European ARM firm Intrum Justitia announced today that it is acquiring Advis A/S, a leading debt collector in Denmark. Advis is a market leader in the telecom sector, with a good presence also in the media and utility segments.