The U.S. District Court for the Eastern District of North Carolina recently rejected a defendant’s arguments that its contract with the plaintiff did not allow revocation of prior express consent under the TCPA, and that the defendant’s telephone communication system was not an “automatic telephone dialing system.”
ROUND ROCK, Texas ― Waypoint Resource Group, an outsourcing provider of key accounts receivable management (ARM) services, today announced its official launch, along with a suite of solutions focused on improving credit payment outcomes and relationships between companies and consumers. Waypoint is an affiliate company of TG, a long-standing, well-respected federal student loan guarantor and government contractor […]
CEDAR FALLS, Iowa – Chad Benson, president of CBE Companies and founder of LocateSmarter, will speak at the TRMA Spring Conference this Wednesday. He will be accompanied by Diversified Consultants, Inc.’s Chief Operations Officer and Chief Marketing Officer, Gordon Beck. During the session, “Focusing on Data Quality to Improve Operational Efficiency and Performance,” Benson will […]
The CFPB and many consumer advocates may not be big fans of arbitration provisions in consumer contracts, but yesterday the United States Supreme Court issued an opinion in favor of DirecTV Inc., backing the satellite television provider’s efforts to enforce arbitration agreements signed by its customers in California.
T-Mobile’s advertising and debt collection practices have made headlines recently. Yesterday, USA Today reported that New York Attorney General Eric Schneiderman has opened an investigation into the company’s advertising and debt collection activities.
Sprint to Pay $2.95 Million Penalty to Settle FTC Charges It Violated Fair Credit Reporting Act The Federal Trade Commission (FTC) announced yesterday that mobile service provider Sprint will pay $2.95 million in civil penalties to settle charges that the company failed to give proper notice to consumers who were placed in a program for […]
A few months ago, insideARM and The iA Institute formally announced the inaugural First Party Outsourcing Summit. The conference is scheduled for October 12-14 at the Oakridge Hotel and Conference Center outside of Minneapolis. I know, I know. Your first reaction was: “Not another conference!”
Yesterday the CFPB released its first monthly report on consumer complaints. The Report provides a high-level snapshot of trends, including the most complained about companies regarding debt collection.
On Tuesday, July 7, 2015 a federal judge in Manhattan entered an order for judgment against Time Warner Cable (TWC) for willful violations of the Telephone Consumer Protection Act (TCPA). The judgment was for $229,500. The order was entered after both parties moved for Summary Judgment.
LiveVox Inc., a leading provider of cloud contact center solutions for enterprise operations, announced it will join industry legal, operations and consultant experts to discuss regulatory pressures impacting agency management, traditional challenges, and how cloud is offering creditors a simple and cost-effective path to address both.