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Department of Education Collections

The U.S. Department of Education currently has responsibility for all federally-backed student loans that go into default through its Federal Student Aid unit. In addition to using extensive internal resources to rehabilitate some borrowers, FSA contracts with 22 private collection agencies to help recover the debt. FSA updates the performance of each collection agency in a comprehensive report every month.


Over 60 ConServe Employees Participate in Blood Drive Supporting Untys and the Red Cross

Continental Service Group, Inc., d.b.a. ConServe, a leading provider of accounts receivable management and collection services for colleges, universities, government and commercial markets is proud to announce over 60 ConServe employees donated a total of 53 pints of blood through blood drives held with Untys and the American Red Cross in March.


Phoenix Financial Services selects Ontario Systems Collection Software and Contact Savvy to Power New Agency

Ontario Systems, a leading receivables management technology and services provider, announced Phoenix Financial Services selected the company’s collection software package, including its Contact Savvy contact management solution, today to power medical and student loan collections across the entire Phoenix enterprise.

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Account Control Technology Expands Services, Hires Michael Magarrell as VP of Strategic Accounts

Account Control Technology, Inc. (ACT), a national leader in delivering debt management and recovery solutions, is pleased to announce that Michael Magarrell has joined the company as Vice President of Strategic Accounts. Drawing on his more than 27 years of experience in the debt collection industry, Magarrell will lead ACT’s expansion into the auto, financial, […]

Student Loan Debt

Gov’t Report Faults Oversight of ED Debt Collection Program

A report issued this week by the Government Accountability Office (GAO) said that a major computer system upgrade with the Department of Education’s debt management division was so poorly managed, it led to months-long delays in loan rehabilitations. The report also showed that ED is not effectively monitoring its private debt collection agencies’ performance.

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ConServe Announces “Matching Gift Program” for Charitable Efforts

Continental Service Group, Inc., d/b/a ConServe, launched a Jeans for Charity Program in 2008, and has consecutively given back to the local community by participating in a monthly campaign benefiting a diverse group of non-profit organizations. ConServe has been inspired by the generosity of their employees and will be offering a “ConServe Matching Gift Program.”