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Debt Collection

Debt collection refers to the work done to recover balances from credit accounts that are past due. Most commonly, debt collection specifically references third party debt collectors whose clients include banks, credit card issuers and other credit grantors, debt buyers, governments, and any organization that extends credit or owns an account where a balance is due. Collection methods traditionally include phone calls from call center agents, e-mails, and letters, and increasingly, SMS text. If an account remains in arrears after these efforts, the collection agency may contract with a collection attorney to file suit to recover the debt, if the collection agency is not positioned to do so.

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SDVOSB Lien Enforcement Taps Penn Credit for Capital, Infrastructure Support

SAN JOSE, Calif. –  Lien Enforcement, Inc. (LEI), a service-disabled veteran-owned small business based in San Jose, California, is pleased to announce it has signed a letter of intent (LOI) with Penn Credit Corporation, of Harrisburg, Pennsylvania, enabling the two firms to cooperate with one another on subcontracting opportunities with Federal Private Collection Agencies (PCAs). The […]

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F.H. Cann Receives ATO From Department of ED for Student Loan Collections

NORTH ANDOVER, Mass. – F.H. Cann & Associates, Inc. (FHC) announced this week that it has received an Authorization to Operate (ATO) from the U. S. Department of Education (ED). In a long and competitive process, FHC was awarded an ED contract based upon its significant experience in default collections, superior performance, outstanding customer service and strong […]

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ConServe Submits Thoughtful Response to FCC Request for Comments on TCPA Exception for Government Debts

Last week, ConServe, a leading private collection agency and federal contractor that provides services to the U.S. Department of Education and the U.S. Department of Treasury, filed comments to the FCC Notice of Proposed Rulemaking TCPA. The comments were thorough and well-reasoned. Unfortunately, the deck at the FCC is likely stacked against collectors.

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New Credit Bureau Reporting Requirements for Debt Collection Agencies and Debt Buyers Become Effective This Week

New mandatory credit bureau reporting process changes that had been announced earlier this year will become effective this Wednesday, June 15.  The three major credit bureaus issued a memo in March, stating that the purpose is to provide consumers more transparency. The bureaus established the plan in conjunction with several states’ Attorneys General. New requirements […]

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FDCPA Case Law Review for May 2016

insideARM maintains a free FDCPA resources page to provide the ARM community a destination for timely and topical information on the Fair Debt Collection Practices Act (“FDCPA”). This page is generously supported by TransUnion. See the page here or find it in our main navigation bar from any page on insideARM.  The cornerstone of the page is […]

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HBO’s John Oliver Skewers Debt Buying Industry

On last night’s episode of “Last Week Tonight with John Oliver” on HBO the host dedicated the entire show to absolutely skewering the debt-buying industry. He has recently done shows on other industry-related topics, including predatory lending and student loan debt. With great hype, Oliver “gave away” $15 million (in the form of forgiven debt), double the value of the infamous Oprah Winfrey car giveaway.

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Alorica to Acquire EGS to Provide Exponentially More Scalable Customer Experience Solutions on a Global Scale for the World’s Leading Brands

The New Alorica Will Employ More Than 91,000 People in 154 Locations Spanning 16 Countries Across Five Continents IRVINE, Calif. — Alorica Inc. (Alorica) has entered into a stock purchase agreement to acquire Expert Global Solutions (EGS) to form a new global customer experience organization. In 2015, these businesses generated an aggregate of approximately $2.3 […]