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Debt Collection

Debt collection refers to the work done to recover balances from credit accounts that are past due. Most commonly, debt collection specifically references third party debt collectors whose clients include banks, credit card issuers and other credit grantors, debt buyers, governments, and any organization that extends credit or owns an account where a balance is due. Collection methods traditionally include phone calls from call center agents, e-mails, and letters, and increasingly, SMS text. If an account remains in arrears after these efforts, the collection agency may contract with a collection attorney to file suit to recover the debt, if the collection agency is not positioned to do so.

Senior Man Using Cell Phone

Greetings from the Self-Proclaimed “Dullest Person in the ARM Industry”

I am so “over” Las Vegas. I am not a gambler. Plus, since I have the well-earned title of being THE DULLEST PERSON IN THE ARM INDUSTRY, all of the glitter and glamour of Las Vegas is lost on me. Lastly, time away from home has become less attractive. I like being at home. Shorter trips are better for me, and I hear the same from many of my colleagues.

Payday Loan

Is This the Beginning of the End for Payday Loan Operations?

The proposals under consideration would include two ways that lenders could extend short-term loans without causing borrowers to become trapped in debt. Lenders could either prevent debt traps at the outset of each loan, or they could protect against debt traps throughout the lending process. Specifically, all lenders making covered short-term loans would have to adhere to one of several requirements.


Mike Ginsberg and Rozanne Andersen to Address Key Issues in Free Webinar

This year’s first quarter has already seen many important developments for the ARM industry, from the Department of Education’s announcement that it will end its relationship with five prominent debt collection agencies, to stricter regulations for New York State as a whole. What’s next? Join Kaulkin Ginsberg President and CEO Mike Ginsberg and Ontario Systems […]


Allied Global Acquires Alliance iCommunications

Allied Global, a leading service provider in the accounts receivable management industry, is very pleased to announce the acquisition of Alliance iCommunications. Alliance provides inbound and outbound call center services specializing in customer care, customer acquisition & retention, and roadside assistance. Alliance was founded in London, Ontario 20 years ago by Dave and Sheila LeClair […]


Collection Agencies Choose Sides in Busy Week for ED Contract Protest Case

This week saw a flurry of activity in the Court of Federal Claims case against the Department of Education over its decision to end student loan debt collection contracts with five collection agencies. The end result is a consolidated case that pits four collection agencies — with two others supporting as amici — against the United States and five other collection agencies on the contract.