CEDAR FALLS, IA – Today, data company LocateSmarter announced the launch of Movali 2.0, a phone append product. Movali 2.0 allows customers to create custom phone append products in real-time by choosing from a list of available data sources. The customer is provided with metrics on each data source’s hit rate, phone type, priority score and processing […]
Earlier this week, Reilly Dolan, Associate Director, Division of Financial Practices at the Federal Trade Commission posted a blog about the debt buying industry and its efforts to self-regulate. Click here to read the full text of the piece, which offers insight into the regulator’s expectations. Also of interest is the link to the 75 bad apples recently banned from the debt collection business.
SAN FRANCISCO – LiveVox Inc., a leading provider of cloud contact center solutions for enterprise operations, announced that it will host an operations expert from EOS NCN to discuss emerging practices that take advantage of new technical capabilities. Al Weaver, Vice President of Operations for EOS NCN, will share his view of optimizing the mix of people, processes and […]
If an entity acquires a debt in default and tries to collect on it, does that automatically make it a “debt collector” under the Fair Debt Collections Practices Act? Several courts, including the Third, Seventh, and Sixth Circuit Courts of Appeals, all said yes it does. In a surprise ruling earlier this week, however, the […]
Yesterday insideARM reported on an Eleventh Circuit Court of Appeals Decision confirming the validity of prior express consent in a TCPA case. This case and another one today in this article should be read together for an excellent discussion on the issue of “prior express consent.”
This week the CFPB released its second Monthly Complaint Report. This month’s focus is credit reporting. Last month was debt collection. What’s interesting is the significant difference from a supervisory/enforcement standpoint between these two markets.
The U.S. Court of Appeals for the Third Circuit recently held, in a matter of first impression among all of the Courts of Appeals, that a debt collector bears the burden of proving that a communication with a third party falls within the exception for location information contained in subsection 1692b of the federal FDCPA.
Using historical industry data, Kaulkin Ginsberg projects the total revenue and bad debt levels for the health insurance market through 2019.
According to a monthly report by Webrecon, FDCPA litigation is up 17.5% YTD over the same period in 2014, with 6,888 cases filed through the end of July compared to 5,862 for the same period last year. FCRA cases also increased YTD compared with last year, by 26.8%. TCPA are still down for the YTD comparison, […]
The U.S. Department of Education (ED) Private Collection Agency (PCA) program remains an opportunity for small businesses despite recent wrangling over five contractor suspensions in March and a bid process for large (“unrestricted”) contractors still incomplete after two years. Goals have gone up over the last two years, with ED’s prime and subcontracting goals now at 20% and 33%, respectively.