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Debt Collection

Debt collection refers to the work done to recover balances from credit accounts that are past due. Most commonly, debt collection specifically references third party debt collectors whose clients include banks, credit card issuers and other credit grantors, debt buyers, governments, and any organization that extends credit or owns an account where a balance is due. Collection methods traditionally include phone calls from call center agents, e-mails, and letters, and increasingly, SMS text. If an account remains in arrears after these efforts, the collection agency may contract with a collection attorney to file suit to recover the debt, if the collection agency is not positioned to do so.


Another Court Refuses to Defer to FCC’s Express Consent Ruling in TCPA Case

A district judge in New York this week certified a class action TCPA case against a debt collection agency where the defendant argued it had express prior consent to call a cell phone because the plaintiff had provided that number to the creditor. The ruling referenced and ignored an FCC order that allowed for autodialed calls to cell phones with express consent.


ARM Firms Jumpstart Campaign for Veterans

ARMing Heroes, the collection industry’s charity for military veterans, today announced that a handful of accounts receivable management companies have already pledged or donated amounts totaling nearly $20,000 in just the first few days of the organization’s fifth annual No Debts for Vets Charity Fundraising Drive, which runs from September 11th through Veterans Day, November 11th, every year.


Georgia-Based Hollis Cobb Announces Expansion into Chicago and Mobile Markets

Hollis Cobb Associates, a Norcross, Ga. based accounts receivable management company is excited to announce its physical expansion into the Chicago and Mobile, Ala. markets. The expansion begins with over 200 employees and centers on recent acquisitions in each market. In 2012, Hollis Cobb purchased long-time industry leader, Bonded Collection Corporation in Chicago, and most recently Medcore, Inc. based in Mobile, Ala.


CFPB Sues For-Profit College for FDCPA Violations and Predatory Loan Program

The Consumer Financial Protection Bureau (CFPB) said Tuesday that it has sued for-profit college operator Corinthian Colleges, Inc. for creating a loan program that was so complicated in structure, it actually exposed Corinthian to liability under the FDCPA as a collection agency. The company is also accused of a host of other financial violations.