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Debt Collection

Debt collection refers to the work done to recover balances from credit accounts that are past due. Most commonly, debt collection specifically references third party debt collectors whose clients include banks, credit card issuers and other credit grantors, debt buyers, governments, and any organization that extends credit or owns an account where a balance is due. Collection methods traditionally include phone calls from call center agents, e-mails, and letters, and increasingly, SMS text. If an account remains in arrears after these efforts, the collection agency may contract with a collection attorney to file suit to recover the debt, if the collection agency is not positioned to do so.

talking-illustration

Dallas Debt Dialogue Moved to Bigger Venue; Registration Re-Opened

The Federal Trade Commission (FTC) announced yesterday that it has moved the second Debt Collection Dialogue, the “Dallas Dialogue,” to Southern Methodist University’s Dedman School of Law on September 29, 2015. The FTC switched to this larger venue because the number of pre-registrations had almost reached the maximum for the previously scheduled venue. Pre-registration, which […]

North Carolina

Apparently Creditor Friendly North Carolina Debt Collection Law Revision Surprises Some

On August 5 the General Assembly of North Carolina passed Senate Bill 678 which amended the State’s debt collector statutes to more nearly conform to the federal Fair Debt Collection Practices Act (FDCPA). The following changes were made. § 75-50. Definitions. A new definition was added: “Location information” means information about a consumer’s place of […]

bandwagon

CBA Joins the Bandwagon; Files Petition to the FCC for Declaratory Ruling

The Consumer Bankers Association (CBA) has filed a petition for review of the FCC’s July 10, 2015 Declaratory Ruling and Order in the US Court of Appeals for the District of Columbia Circuit. The CBA Petition will be consolidated with the prior Petitions filed by ACA International and others and will be heard as a single case before the Court of Appeals for the District of Columbia.

ability to pay

As Economy Improves, Collectors Need Fresher, Expanded Data Sets, TransUnion Says

How do you identify which accounts have a higher likelihood to pay? Every collections firm wants to get better at answering this question. TransUnion claims that firms can – with better, fresher account data. Scoring accounts with a broader data set and more historical data can help firms better separate the uncollectable accounts from those […]

software-upgrade

Contract Callers Goes Live with State-of-the-Art Collection System from Interactive Intelligence

AUGUSTA Ga. – Contract Callers Inc. (CCI), a leading provider of debt collection and call center services in the utility, telecom, financial services, and government sectors, has deployed Interaction Collector (formerly the Latitude software suite) from Interactive Intelligence. Interaction Collector provides comprehensive payment processing, credit reporting, dispute resolution, workflow and client reporting tools. “Interaction Collector’s […]

information-technology

LocateSmarter Determined to Change the Data Industry with New Product

CEDAR FALLS, IA – Today, data company LocateSmarter announced the launch of Movali 2.0, a phone append product. Movali 2.0 allows customers to create custom phone append products in real-time by choosing from a list of available data sources. The customer is provided with metrics on each data source’s hit rate, phone type, priority score and processing […]