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	<title>insideARM &#187; Accounts Receivable Management</title>
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	<description>Accounts Receivable Management</description>
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		<title>DECA Financial Services, LLC Joins Fishers, IN, Chamber of Commerce</title>
		<link>http://www.insidearm.com/daily/debt-collection-news/accounts-receivables-management/deca-financial-services-llc-joins-fishers-in-chamber-of-commerce/</link>
		<comments>http://www.insidearm.com/daily/debt-collection-news/accounts-receivables-management/deca-financial-services-llc-joins-fishers-in-chamber-of-commerce/#comments</comments>
		<pubDate>Mon, 20 May 2013 16:09:24 +0000</pubDate>
		<dc:creator>insideARM.com</dc:creator>
				<category><![CDATA[Accounts Receivable Management]]></category>
		<category><![CDATA[Debt Collection]]></category>
		<category><![CDATA[Debt Collection News]]></category>
		<category><![CDATA[Medical Debt Collection]]></category>
		<category><![CDATA[Student Loan Collection News]]></category>
		<category><![CDATA[DECA Financial Services]]></category>
		<category><![CDATA[DECA Financial Services Indiana]]></category>
		<category><![CDATA[Fishers]]></category>
		<category><![CDATA[Indiana]]></category>
		<category><![CDATA[Indiana Collection Agencies]]></category>
		<category><![CDATA[John Owen]]></category>

		<guid isPermaLink="false">http://www.insidearm.com/?p=110842</guid>
		<description><![CDATA[DECA Financial Services, LLC, a nationally-licensed collection agency, recently announced that it has joined the Fishers, Indiana, Chamber of Commerce.

The motto of the local organization is "Connecting People for Success" and, according to its website, members of the Fishers Chamber "have a voice voice with other businesses in helping guide, promote and develop the economic and civic well-being of one of the fastest growing communities in Indiana."]]></description>
		<wfw:commentRss>http://www.insidearm.com/daily/debt-collection-news/accounts-receivables-management/deca-financial-services-llc-joins-fishers-in-chamber-of-commerce/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
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		<item>
		<title>Florida Federal District Court Disregards FCC’s 2008 Ruling Regarding Consent</title>
		<link>http://www.insidearm.com/daily/debt-collection-news/accounts-receivables-management/florida-federal-district-court-disregards-fccs-2008-ruling-regarding-consent/</link>
		<comments>http://www.insidearm.com/daily/debt-collection-news/accounts-receivables-management/florida-federal-district-court-disregards-fccs-2008-ruling-regarding-consent/#comments</comments>
		<pubDate>Mon, 20 May 2013 15:39:17 +0000</pubDate>
		<dc:creator>David Kaminski</dc:creator>
				<category><![CDATA[Accounts Receivable Management]]></category>
		<category><![CDATA[Banks and Credit Grantors]]></category>
		<category><![CDATA[Collection Law Firms]]></category>
		<category><![CDATA[Collection Laws and Regulations]]></category>
		<category><![CDATA[Debt Collection]]></category>
		<category><![CDATA[Debt Recovery]]></category>
		<category><![CDATA[Dialers]]></category>
		<category><![CDATA[Featured Post]]></category>
		<category><![CDATA[Opinion]]></category>
		<category><![CDATA[TCPA]]></category>

		<guid isPermaLink="false">http://www.insidearm.com/?p=110818</guid>
		<description><![CDATA[So, where does this leave us and what does all of this mean?  Clearly, the TCPA and the interpretation thereof are in flux. Creditors and debt collectors have come to rely upon the 2008 FCC ruling as a means in which to establish prior express consent under the TCPA.  Mais now holds that neither a creditor nor a debt collector have consent to call a cell phone number via automated dialing equipment or to leave prerecorded messages under the TCPA merely by obtaining a phone number provided on a credit application.]]></description>
		<wfw:commentRss>http://www.insidearm.com/daily/debt-collection-news/accounts-receivables-management/florida-federal-district-court-disregards-fccs-2008-ruling-regarding-consent/feed/</wfw:commentRss>
		<slash:comments>9</slash:comments>
		</item>
		<item>
		<title>Whitepaper from Ontario Systems Explains How to Dial Smarter</title>
		<link>http://www.insidearm.com/daily/debt-collection-news/accounts-receivables-management/whitepaper-from-ontario-systems-explains-how-to-dial-smarter/</link>
		<comments>http://www.insidearm.com/daily/debt-collection-news/accounts-receivables-management/whitepaper-from-ontario-systems-explains-how-to-dial-smarter/#comments</comments>
		<pubDate>Tue, 14 May 2013 13:54:28 +0000</pubDate>
		<dc:creator>insideARM.com</dc:creator>
				<category><![CDATA[Accounts Receivable Management]]></category>
		<category><![CDATA[Collection Laws and Regulations]]></category>
		<category><![CDATA[Collection Software]]></category>
		<category><![CDATA[Collection Technology]]></category>
		<category><![CDATA[Debt Collection]]></category>
		<category><![CDATA[Debt Recovery]]></category>
		<category><![CDATA[Dialers]]></category>

		<guid isPermaLink="false">http://www.insidearm.com/?p=110527</guid>
		<description><![CDATA[Higher contact rates – it’s the stat every collections operation strives for. More contacts means more promises. And more promises means more revenue. So it’s no surprise agencies, healthcare offices, asset purchasers, law firms, and every other collections operation under the sun are investing in technology that they hope will dial more lines and waste [...]]]></description>
		<wfw:commentRss>http://www.insidearm.com/daily/debt-collection-news/accounts-receivables-management/whitepaper-from-ontario-systems-explains-how-to-dial-smarter/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>HOW, WHAT, WHERE, WHEN, WHO?: Process Serving and Collections</title>
		<link>http://www.insidearm.com/changes-a-process-serving-blog/in-collection-process-serving-getting-a-handle-on-important-questions/</link>
		<comments>http://www.insidearm.com/changes-a-process-serving-blog/in-collection-process-serving-getting-a-handle-on-important-questions/#comments</comments>
		<pubDate>Mon, 06 May 2013 13:51:33 +0000</pubDate>
		<dc:creator>Joel Rosenthal</dc:creator>
				<category><![CDATA[Accounts Receivable Management]]></category>
		<category><![CDATA[BPO]]></category>
		<category><![CDATA[Ch-Ch-Ch-Changes: A Process Serving Blog]]></category>
		<category><![CDATA[Collection Laws and Regulations]]></category>
		<category><![CDATA[Debt Collection]]></category>
		<category><![CDATA[Opinion]]></category>

		<guid isPermaLink="false">http://www.insidearm.com/?p=110232</guid>
		<description><![CDATA[Put yourself in the shoes for a moment of a large national creditor.  You spend millions of dollars a year reimbursing your legal network firms for process serving expenses but you are completely blind as to HOW, WHAT, WHERE, WHEN and best of all WHO are the process servers.  You know that the FTC looked at process serving in 2009 and this February the head of the CFPB’s Enforcement Department uttered the words “process serving” as an area of interest in his speech at the DBA conference.  You realize that you have to establish compliance standards for process serving but you really do not know much about process serving as you do not have any direct relationships with collection industry process servers.  ]]></description>
		<wfw:commentRss>http://www.insidearm.com/changes-a-process-serving-blog/in-collection-process-serving-getting-a-handle-on-important-questions/feed/</wfw:commentRss>
		<slash:comments>5</slash:comments>
		</item>
		<item>
		<title>Ontario Systems Webinar Offers Best Practices on Dialing Smarter</title>
		<link>http://www.insidearm.com/daily/debt-collection-news/accounts-receivables-management/ontario-systems-webinar-offers-best-practices-on-dialing-smarter/</link>
		<comments>http://www.insidearm.com/daily/debt-collection-news/accounts-receivables-management/ontario-systems-webinar-offers-best-practices-on-dialing-smarter/#comments</comments>
		<pubDate>Fri, 03 May 2013 13:55:00 +0000</pubDate>
		<dc:creator>insideARM.com</dc:creator>
				<category><![CDATA[Accounts Receivable Management]]></category>
		<category><![CDATA[Collection Laws and Regulations]]></category>
		<category><![CDATA[Collection Software]]></category>
		<category><![CDATA[Collection Technology]]></category>
		<category><![CDATA[Debt Collection]]></category>
		<category><![CDATA[Dialers]]></category>
		<category><![CDATA[FDCPA]]></category>
		<category><![CDATA[TCPA]]></category>

		<guid isPermaLink="false">http://www.insidearm.com/?p=109963</guid>
		<description><![CDATA[It’s probably the most important balancing act a collection agency has to master: call volume, which can translate to increased profits, balanced against call compliance, which can drain a ledger sheet if ignored and put your agency’s reputation and existence at risk. Higher contact rate is the stat that, of course, every collection agency strives [...]]]></description>
		<wfw:commentRss>http://www.insidearm.com/daily/debt-collection-news/accounts-receivables-management/ontario-systems-webinar-offers-best-practices-on-dialing-smarter/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Whitepaper Examines CFPB Compliance, Speech Analytics</title>
		<link>http://www.insidearm.com/daily/debt-collection-news/accounts-receivables-management/whitepaper-examines-cfpb-compliance-speech-analytics/</link>
		<comments>http://www.insidearm.com/daily/debt-collection-news/accounts-receivables-management/whitepaper-examines-cfpb-compliance-speech-analytics/#comments</comments>
		<pubDate>Tue, 30 Apr 2013 14:50:26 +0000</pubDate>
		<dc:creator>insideARM.com</dc:creator>
				<category><![CDATA[Accounts Receivable Management]]></category>
		<category><![CDATA[Collection Software]]></category>
		<category><![CDATA[Collection Technology]]></category>
		<category><![CDATA[Debt Collection]]></category>
		<category><![CDATA[Debt Recovery]]></category>

		<guid isPermaLink="false">http://www.insidearm.com/?p=109763</guid>
		<description><![CDATA[We’re all familiar with the constant challenge: being able to maximize payments while staying compliant and up to date with new rules and regulations. A solution? Speech analytics, which can help ease this challenge by analyzing every agent contact – either during or after the call – to eliminate compliance risk, improve agent performance, and increase recovery rates. The folks [...]]]></description>
		<wfw:commentRss>http://www.insidearm.com/daily/debt-collection-news/accounts-receivables-management/whitepaper-examines-cfpb-compliance-speech-analytics/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Top Reasons Some ARM Companies Don’t Work with Debt Settlement Providers</title>
		<link>http://www.insidearm.com/persolvo/top-reasons-some-arm-companies-dont-work-with-debt-settlement-providers/</link>
		<comments>http://www.insidearm.com/persolvo/top-reasons-some-arm-companies-dont-work-with-debt-settlement-providers/#comments</comments>
		<pubDate>Mon, 29 Apr 2013 14:31:36 +0000</pubDate>
		<dc:creator>Jeff Dickey</dc:creator>
				<category><![CDATA[Accounts Receivable Management]]></category>
		<category><![CDATA[BPO]]></category>
		<category><![CDATA[Debt Collection]]></category>
		<category><![CDATA[Debt Recovery]]></category>
		<category><![CDATA[Hidden Collection Opportunities: Leveraging Debt Settlement Accounts: Persolvo]]></category>
		<category><![CDATA[Opinion]]></category>

		<guid isPermaLink="false">http://www.insidearm.com/?p=109713</guid>
		<description><![CDATA[In each of the past two years, insideARM.com has conducted a survey of the ARM industry to better understand how these companies are utilizing debt settlement providers to increase collections. In each of these surveys, roughly 50% of survey respondents indicated that they now engage debt settlement providers as part of a strategy to locate collection accounts and increase collections through the use of these third party service providers.  While this adoption is significant, still, roughly half of the firms responding to the surveys each of the past two years indicated that they still did not work with debt settlement companies as part of their collection strategy.]]></description>
		<wfw:commentRss>http://www.insidearm.com/persolvo/top-reasons-some-arm-companies-dont-work-with-debt-settlement-providers/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>UK News: One-Legged Man Pulls Gun on Debt Collector; Hilarity Ensues</title>
		<link>http://www.insidearm.com/daily/debt-collection-news/accounts-receivables-management/uk-news-one-legged-man-pulls-gun-on-debt-collector-hilarity-ensues/</link>
		<comments>http://www.insidearm.com/daily/debt-collection-news/accounts-receivables-management/uk-news-one-legged-man-pulls-gun-on-debt-collector-hilarity-ensues/#comments</comments>
		<pubDate>Fri, 19 Apr 2013 14:18:50 +0000</pubDate>
		<dc:creator>Mike Bevel</dc:creator>
				<category><![CDATA[Accounts Receivable Management]]></category>
		<category><![CDATA[Banks and Credit Grantors]]></category>
		<category><![CDATA[Collection Laws and Regulations]]></category>
		<category><![CDATA[Debt Collection]]></category>
		<category><![CDATA[Doing it Wrong]]></category>

		<guid isPermaLink="false">http://www.insidearm.com/?p=108855</guid>
		<description><![CDATA[This week on Downton Abbey: A guy with terrific face tattoos (&#8220;I feel these really exemplify how I&#8217;m living my Best Life Now &#8212; &#8482; Oprah&#8221;) named Mark Vevers, 50, lured a debt collector to his home where he then locked her in the bathroom, threatened her life, and stole £300 from her chequing account (see what I [...]]]></description>
		<wfw:commentRss>http://www.insidearm.com/daily/debt-collection-news/accounts-receivables-management/uk-news-one-legged-man-pulls-gun-on-debt-collector-hilarity-ensues/feed/</wfw:commentRss>
		<slash:comments>2</slash:comments>
		</item>
		<item>
		<title>How Viable is a Pay-As-You-Go Model for College Students?</title>
		<link>http://www.insidearm.com/daily/debt-collection-news/accounts-receivables-management/how-viable-is-a-pay-as-you-go-model-for-college-students/</link>
		<comments>http://www.insidearm.com/daily/debt-collection-news/accounts-receivables-management/how-viable-is-a-pay-as-you-go-model-for-college-students/#comments</comments>
		<pubDate>Wed, 17 Apr 2013 15:04:43 +0000</pubDate>
		<dc:creator>Rob Norwood</dc:creator>
				<category><![CDATA[Accounts Receivable Management]]></category>
		<category><![CDATA[Debt Collection]]></category>
		<category><![CDATA[Department of Education Collections]]></category>
		<category><![CDATA[Government Receivables]]></category>
		<category><![CDATA[Student Loan Collections]]></category>
		<category><![CDATA[The Economy]]></category>

		<guid isPermaLink="false">http://www.insidearm.com/?p=108730</guid>
		<description><![CDATA[The issue of students and student loan debt will probably be perennial: education costs are increasing; student loans and private loans are almost the norm.]]></description>
		<wfw:commentRss>http://www.insidearm.com/daily/debt-collection-news/accounts-receivables-management/how-viable-is-a-pay-as-you-go-model-for-college-students/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>National Enterprise Systems Earns Top Rating from Better Business Bureau</title>
		<link>http://www.insidearm.com/daily/debt-collection-news/accounts-receivables-management/national-enterprise-systems-earns-top-rating-from-better-business-bureau/</link>
		<comments>http://www.insidearm.com/daily/debt-collection-news/accounts-receivables-management/national-enterprise-systems-earns-top-rating-from-better-business-bureau/#comments</comments>
		<pubDate>Tue, 16 Apr 2013 12:58:48 +0000</pubDate>
		<dc:creator>insideARM.com</dc:creator>
				<category><![CDATA[Accounts Receivable Management]]></category>
		<category><![CDATA[Credit Card Accounts Receivable]]></category>
		<category><![CDATA[Credit Card Receivables]]></category>
		<category><![CDATA[Debt Collection]]></category>
		<category><![CDATA[Debt Collection News]]></category>
		<category><![CDATA[Student Loan Collection News]]></category>
		<category><![CDATA[Telecom Collections]]></category>
		<category><![CDATA[Telecom Receivables]]></category>
		<category><![CDATA[auto finance collections]]></category>
		<category><![CDATA[BBB]]></category>
		<category><![CDATA[Better Business Bureau]]></category>
		<category><![CDATA[collection agency BBB ratings]]></category>
		<category><![CDATA[credit card collection agency]]></category>
		<category><![CDATA[debt collection agency]]></category>
		<category><![CDATA[Ernie Pollak]]></category>
		<category><![CDATA[National Enterprise Systems]]></category>
		<category><![CDATA[NES]]></category>
		<category><![CDATA[Student Loan Debt Collection]]></category>
		<category><![CDATA[telecom collections]]></category>

		<guid isPermaLink="false">http://www.insidearm.com/?p=108611</guid>
		<description><![CDATA[National Enterprise Systems (NES) today announced that it has earned an A+ rating with the Better Business Bureau (BBB), the highest rating awarded by the Bureau. Upon learning of the company’s top BBB rating, Ernie Pollak, president of NES, said, “I am very excited to achieve an A+ rating. It has taken a lot of hard work and a tremendous amount of oversight in compliance and training. Investments in people and systems to support compliance with state and federal regulations are both costly and time consuming, but they are also the right business choices because they allow NES to best serve our clients and consumers.”]]></description>
		<wfw:commentRss>http://www.insidearm.com/daily/debt-collection-news/accounts-receivables-management/national-enterprise-systems-earns-top-rating-from-better-business-bureau/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
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