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Accounts Receivable Management

Within a credit granting business, accounts receivable management (ARM) refers to policies and procedures for a company’s disposition of accounts receivable — or money owed on credit accounts — including measurements, aging, charge-offs, debt collection, and debt sales. ARM divisions increase the revenue of its parent company even though they are typically quite capital-intensive with state-of-the-art systems and extensive frontline staffing.

Accounts receivable management (ARM) can also refer to the industry that aids credit grantors in recovering debt before or after charge-off. This can include first and third party debt collection agencies, collection law firms, and debt buyers.

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Free Webinar Highlights Speech Analytics Solutions for Collections

Genesys will host a free webinar on Thursday, September 4 at 2 p.m. Eastern titled “Delivering Proven Speech Analytics For Collections.” Michael Miller, Vice President, Customer Strategy – Analytics at Genesys, and Chris Bohlin, Director – Proactive Customer Communications at Genesys, will discuss how to use speech analytics to drive better, more predictable agent workflows […]

Speech Analytics

Whitepaper Examines How Agencies Can Harness Speech Analytics to Their Advantage

Conversations with consumers can be fraught with compliance trip-wires for collectors. From remembering all the disclosures necessary — mini-Miranda, recording disclosures (if necessary) — to maintaining one’s cool in sometimes fraught conversations, there are myriad opportunities for something to go wrong. When handled unsuccessfully, they can negatively impact the bottom line, as well as increase risk […]

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Debt Collection Attorney Oversight Called Into Question – Literally

Should the Consumer Financial Protection Bureau issue guidance about what it considers appropriate attorney oversight when filing debt collection lawsuits? According to a recent insideARM.com home page poll, readers are split on the issue. According to the poll, 64 percent of poll participants generally believe that the CFPB should provide guidance on attorney oversight. But […]

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A Lot Going on at JJL Process

JJL Process, a technology and compliance leader in the process serving industry, has had a lot going on recently and a lot more planned. Scott Levine, President of JJL Process, commented that “we have had an unbelievable period of innovation and expansion in 2014 at the fastest pace in the company’s history.” The highlights are […]

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Washington Lawsuit Scrutinizes Use of Prosecutor’s Seal on Debt Collection Letters

A federal class action lawsuit in Seattle alleges that a collection agency used the King County prosecutor’s seals on debt collection letters to consumers, while failing to disclose that the letter was from a collection agency and not a law enforcement office. The plaintiffs say they received seemingly official letters from Missouri-based collection agency Bounceback which included threats of jail time if consumers didn’t pay the amount of the debt and more than $180 in fees. Bounceback was able to use the county prosecutor’s seal on these collection letters because it participates in a “check enforcement program,” where county prosecutors rent out the prosecutor’s seal and letterhead in exchange for a cut of the collection fees.