Fraud can take on many forms, but in today’s environment if it has a negative impact on a company’s reputation, its brand or customers, then it is top of mind for financial institutions. Learn how top banks are juggling fraud prevention with customer satisfaction.
In its first full year of taking and publishing consumer complaints about debt collection, the Consumer Financial Protection Bureau (CFPB) made public just over 39,000 grievances logged against collection agencies, debt buyers, and creditors for actions taken in the debt recovery process.
The Consumer Financial Protection Bureau (CFPB) and the Maryland Attorney General announced Thursday that they have taken action against Wells Fargo and JPMorgan Chase for an illegal marketing-services-kickback scheme they participated in with Genuine Title, a now-defunct title company. The Bureau and Maryland also took action against former Wells Fargo employee Todd Cohen and his […]
The American Bankers Association this week sent a letter to the Federal Reserve’s Office of the Inspector General (OIG) offering support for two ongoing audits of the CFPB’s complaints database and urging the OIG to expand the scope of the audits to address, among other things, the CFPB’s proposed plan to publish consumer narratives alongside complaints.
Two payday lending companies have settled Federal Trade Commission charges that they violated the law by charging consumers undisclosed and inflated fees. Under the proposed settlement, AMG Services, Inc. and MNE Services, Inc. will pay $21 million – the largest FTC recovery in a payday lending case – and will waive another $285 million in charges that were assessed but not collected.
Kaulkin Ginsberg Company, the leading provider of merger and acquisition (M&A) and strategic advisory services for the accounts receivable management (ARM) industry, is pleased to announce that it has bolstered its longstanding valuation practice by launching a new corporation, Topline Valuation Group, LLC, in partnership with Santos, Postal & Company, P.C., the premier certified public accounting firm in the Washington, D.C. metro region, servicing small and midsize companies.
Delinquencies continued to decline in last year’s third quarter, falling in seven out of 11 categories as the economy improved and consumers responsibly managed their finances, according to results from the American Bankers Association’s Consumer Credit Delinquency Bulletin.
A data broker operation sold the sensitive personal information of hundreds of thousands of consumers — including Social Security and bank account numbers — to scammers who allegedly debited millions from their accounts, the Federal Trade Commission charged in a complaint filed today.
The Second Circuit Court of Appeals Monday upheld a four year federal prison sentence for a former collection agency executive who orchestrated a $12 million fraud scheme over the course of four years.
The Consumer Financial Protection Bureau (CFPB) and the Attorneys General of North Carolina and Virginia announced legal action against a retailer that caters to members of the U.S. military, and an affiliated lender and debt collection agency, for using illegal collection tactics against their customers.