Moderator: Thomas Kane, FTC Panelists: Manoj Hastak, American University Loraine Lyons, FMA Alliance David Pauken, Convoke Systems Ira Rheingold, National Association of Consumer Advocates Larry Tewell, Wells Fargo Contigency collectors? Thomas Kane: What do contingency collectors typically receive? Loraine Lyons: Depends on the type of debt and the sophistication of the creditor. Name of consumer [...]
The Attorney General of the state of Iowa is leading a multi-state investigation into the debt collection practices associated with credit card accounts. AG Tom Miller will be focusing on the paperwork provided by banks to debt buyers, among other things, according to a spokesman.
The U.S. Office of the Comptroller of the Currency (OCC) is expanding an investigation into the documentation used by credit card issuers to verify account accuracy before filing debt collection lawsuits or selling the accounts to debt buyers.
The Washington Post, citing four unnamed sources familiar with the probe, reported on the expansion Wednesday. The Post’s sources say the full scope of the investigation is still unclear, but that it is definitely widening.
The national credit card delinquency rate (the ratio of borrowers 90 or more days past due) decreased to 0.69% in Q1 2013 from 0.73% in Q1 2012. The delinquency rate experienced a sharp 18.8% seasonal decline from the end of 2012, when it stood at 0.85%.
California Attorney General Kamala Harris Thursday announced that her office has filed an enforcement action against JPMorgan Chase & Co. alleging that the bank engaged in fraudulent and unlawful debt-collection practices against tens of thousands of Californians.
The suit alleges that Chase engaged in widespread robo-signing of court documents in debt collection cases, among other practices, to commit abuses against approximately 100,000 California credit card borrowers over at least a three-year period.
The use of the court system by debt buyers for years has been a focus of both reporters and regulators. The well-chronicled practice of “robo-signing” affidavits to attest to the validity of debt now has a new entry. But the piece goes further, calling into question the relationships between debt buyers and issuers.
National Enterprise Systems (NES) today announced that it has earned an A+ rating with the Better Business Bureau (BBB), the highest rating awarded by the Bureau. Upon learning of the company’s top BBB rating, Ernie Pollak, president of NES, said, “I am very excited to achieve an A+ rating. It has taken a lot of hard work and a tremendous amount of oversight in compliance and training. Investments in people and systems to support compliance with state and federal regulations are both costly and time consuming, but they are also the right business choices because they allow NES to best serve our clients and consumers.”
At a scheduled field hearing in Des Moines, Iowa Thursday, Consumer Financial Protection Bureau (CFPB) Director Richard Cordray announced the expansion of its Consumer Complaint Database and the release to the public of roughly all complaint data it has collected through its Consumer Response complaint system.
Over recent months, consumers have been piling on the debt at the highest rate since the start of the Great Recession more than 4 years ago. What does this mean for ARM professionals in search of increased placement volumes and improved liquidation results?
The percentage of Americans with at least one account in third party collections rose to an all-time high in the fourth quarter of 2012, according to the Federal Reserve Bank of New York. The average account balance of those in collection decreased.
In its Quarterly Report on Household Debt and Credit for the fourth quarter of 2012, the FRBNY noted that 14.6 percent of American consumers had an account in the third party debt collection system, up from 14 percent in the third quarter.